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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The overall was okay. But needs work, no chairs in the room for the table. Having a sink that leaks and having go get everything such as towels and dishes just doesn’t work for me
Business response:
Dear Alfreda, Thank you for sharing your experience with us. We’re glad to hear that your overall stay was okay, but we sincerely apologize for the inconvenience you encountered. We understand how frustrating it is to find the basic comforts of the room missing. These are essentials that should be ready in every room, and we’re reviewing our housekeeping and maintenance procedures to ensure better preparation moving forward. Your feedback is incredibly valuable, and we appreciate your patience. We hope you’ll consider giving... read more
I didn’t like anything about it. I will not be staying again.
Business response:
Dear george, We’re truly sorry to hear that your stay did not meet expectations and that nothing about the experience was satisfactory for you. This is certainly not the impression we want any guest to leave with. We would greatly appreciate the opportunity to learn more about the specific concerns you faced so we can take corrective action and improve. Your input is important to us as we strive to provide a better experience for all our guests. We hope to welcome you back for a much-improved stay. Sincerely, Hotel Managemen... read more
This is not a clean or safe place to stay with your family
Business response:
Dear Scott, We’re truly sorry to hear that your experience did not meet expectations, especially regarding cleanliness and your sense of safety. Providing a clean, comfortable, and secure environment for all our guests especially families is a top priority, and we regret that we fell short during your visit. Please know that your concerns have been shared with our housekeeping and management teams for immediate review and corrective action. We take feedback like yours seriously as it helps guide improvements across our prope... read more
Do not stay run away The room was not what was advertised on your website also there was no remote for tv. I had a room with a kitchen and there was no type of pots and pan and when I ask they said they don’t have any and it’s offered in the hotel when u book that room it say it’s there also the room was not what was advertised in hotels.com web site this place was very bad and the service was also very dirty bathroom and floors was dirty. All over old furniture no comforter for the bed just thin sheets
Business response:
Dear Michael, We sincerely apologize for the condition of your room and the discrepancies between what was advertised and what you received. Your concerns regarding cleanliness, missing amenities, and overall service have been shared with our housekeeping and front desk teams for immediate review and correction. We understand how disappointing this must have been and are taking your feedback seriously to improve guest satisfaction. We truly value your input and hope to welcome you back under better conditions. Sincerely, Hot... read more
I was put in a room that wasn't cleaned yet. It was a place to sleep but not much more. Grab and go breakfast was pretty sparse.
Business response:
Dear Chapel, We sincerely apologize for the inconvenience of being assigned a room that had not yet been cleaned It is never our intention to cause discomfort at check-in. We also regret that our grab-and-go breakfast did not meet your expectations. Your feedback highlights areas that clearly need improvement, and we are actively addressing them with our housekeeping and front desk teams to ensure a more welcoming and prepared environment for every guest. We value your input as it helps us enhance the guest experience. We lo... read more
The floor was so dirty that after walking on the floor in the room my feet soles turned jet black. I then took a damp hand towel and cleaned the floor myself. The towel (which I left in the middle of the floor) was black with dirt. The toilet seat was falling off. The shelf was leaning to one side after I placed two pairs of pants on it (I also fixed that too). Outside of the room was nasty with filth. Looks like the sidewalks had not been pressure washed in years, and the garbage was overflowing right next to the stairs to ... read more
Business response:
Dear Robert, We sincerely apologize for the condition of your room and surrounding areas. Cleanliness and maintenance are top priorities, and it is clear we failed to meet both during your stay. The issues with the dirty floor, loose toilet seat, and shelf are unacceptable, and we appreciate you taking the time to address them. We are also reviewing outdoor cleanliness and waste management with our team. We hope to have the chance to better serve you in the future. Sincerely, Hotel Management
There was loud arguments at 3 am! The room was falling apart
Business response:
Dear Angel, We sincerely apologize for the disturbance caused by loud arguments during your stay and for the condition of your room not meeting expectations. Guest comfort and safety are our top priorities, and we are addressing these issues to prevent future occurrences. Your comments are valuable in helping us improve our services and facilities. We appreciate you bringing this to our attention and hope to provide you with a much better experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.