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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was put in a room that wasn't cleaned yet. It was a place to sleep but not much more. Grab and go breakfast was pretty sparse.
Business response:
Dear Chapel, We sincerely apologize for the inconvenience of being assigned a room that had not yet been cleaned It is never our intention to cause discomfort at check-in. We also regret that our grab-and-go breakfast did not meet your expectations. Your feedback highlights areas that clearly need improvement, and we are actively addressing them with our housekeeping and front desk teams to ensure a more welcoming and prepared environment for every guest. We value your input as it helps us enhance the guest experience. We lo... read more
The floor was so dirty that after walking on the floor in the room my feet soles turned jet black. I then took a damp hand towel and cleaned the floor myself. The towel (which I left in the middle of the floor) was black with dirt. The toilet seat was falling off. The shelf was leaning to one side after I placed two pairs of pants on it (I also fixed that too). Outside of the room was nasty with filth. Looks like the sidewalks had not been pressure washed in years, and the garbage was overflowing right next to the stairs to ... read more
Business response:
Dear Robert, We sincerely apologize for the condition of your room and surrounding areas. Cleanliness and maintenance are top priorities, and it is clear we failed to meet both during your stay. The issues with the dirty floor, loose toilet seat, and shelf are unacceptable, and we appreciate you taking the time to address them. We are also reviewing outdoor cleanliness and waste management with our team. We hope to have the chance to better serve you in the future. Sincerely, Hotel Management
There was loud arguments at 3 am! The room was falling apart
Business response:
Dear Angel, We sincerely apologize for the disturbance caused by loud arguments during your stay and for the condition of your room not meeting expectations. Guest comfort and safety are our top priorities, and we are addressing these issues to prevent future occurrences. Your comments are valuable in helping us improve our services and facilities. We appreciate you bringing this to our attention and hope to provide you with a much better experience next time. Sincerely, Hotel Management
The staff their were really nice, but the facilities were not. The room was passable, but I couldn’t walk on the floors with bare feet, it smelled like weed the entire time, the bathroom had burn marks everywhere, and the walls are paper thin. I also think I still spent a lot on money for what I got. I spent almost $500 for 3 nights and the condition of the room was barely livable. I get it’s not supposed to be a 5-star hotel, but people should be able to pay a fair price for a hotel room and get standard living conditions.
Business response:
Dear Kristen, We sincerely apologize for the issues with the room condition, odor, and noise. We understand your frustration regarding the value for the price paid and take your concerns seriously. Our team is actively working to improve the overall guest experience and room quality. We appreciate your input and hope to welcome you back for a much better stay in the future. Sincerely, Hotel Management
We were on the 3rd floor, no elevators. There was chicken bones and food all over the steps for days. Nobody cleans up around the property. The place is in disrepair, dirty and paint peeling from the walls. Zero water pressure. It took me 20 min. to rinse my long hair. Stained carpet. If you're on a seriously low budget stay here, otherwise pay the extra $40 a night and stay elsewhere. It felt like no one has cared about this property in the last 10 years.
Business response:
Dear Melissa, We apologize for the condition of the property and the issues you experienced, including cleanliness, maintenance, and water pressure. Your concerns have been shared with our housekeeping and maintenance teams to address these shortcomings promptly. We are committed to improving the guest experience and appreciate your honesty. We hope you will give us another chance in the future to provide a stay that better reflects our standards. Sincerely, Hotel Management
Room was old but not super dirty to the naked eye. Didn’t realize until the last night there were extra guests(roaches) in the room. I normally sleep with a light on but the last night decided to turn them all off, that’s when I noticed roaches coming out of hiding. I would not stay here again
Business response:
Dear Guest, While we strive to maintain a clean and comfortable environment for all our guests, we regret that we fell short of this instance during your stay. Your experience does not reflect our standards, and we truly regret the discomfort it caused. We thank you for bringing these concerns to our attention so we can alert our pest control and housekeeping teams to ensure such lapses do not recur. Your patience is much appreciated. We hope you will consider giving us another chance to provide you with the flawless stay yo... read more
Ant infested
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we always do everything possible to discourage the entrance of outside insects to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel M... read more
Place was dirty, shower didn’t work and they were no cleaning staff on the weekends. Outside apparently there was a party in the parking lot and I couldn’t sleep.
Business response:
Dear Guest, We apologize for the condition of your room, the non-functional shower, and the disruption caused by noise in the parking lot. Additionally, we regret that weekend housekeeping availability fell short of your expectations. Your concerns have been shared with our operations and maintenance teams to ensure improvements are made promptly. We understand how important comfort and rest are, and we’re committed to doing better on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,182 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.