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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
wasn't great
Business response:
Thank you for your review. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
What they advertised and more! The motel did not advertise frills and there were none. The “breakfast” was just what they advertised...a grab and go type breakfast! We were most pleased with the staff, the housekeeping and the maintenance staff. We had a little problem with the tub faucet and it was replaced that day with no problems! The desk crew were extremely friendly and courteous and the housekeeping was impeccable! The bed was not as comfortable as we would have liked but as you get older not many beds are! All in all... read more
Business response:
Justin, thank you for your review of Extended Stay America. It is nice to read you had a pleasant time here and that you liked the courteous service provided by our associates. That being said, we are sorry if any inconvenience was caused while you were here. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Just passing through, nice staff and hotel for the day
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you loved our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
No frills place to sleep Took a while to get checked into the room because they had only one house keeper for the whole hotel and several rooms had not been cleaned
Business response:
Thank you for staying with us. Although you had a pleasant time with us, we are sorry for the wait time issue you had at the time of check-in. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Laura, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
The room we stayed in STUNK !!!! We had to get air freshener to help the smell. The front desk lady was extremely nice but they didn’t have any other rooms available so she gave me air freshener.
Business response:
Thanks for being our guest. Although you had a nice stay, we sincerely apologize for the odor issue. As a valued guest your feedback concerning the smell is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Beverly, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Great Staff , Ok Accomadations Great Staff. Sarah the GM was very Customer Service Oriented
Business response:
Reggie, thank you for staying with us. We are glad to read you had a nice time with us and that you liked our courteous service. We will be sure to share your compliments with the entire team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Wonderful staff. Friendly. Room was clean and spacious. Quiet.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you loved your well-appointed room and our courteous service. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.