This profile has been claimed by the business owner or representative.
Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rep Jamal was so sweet & made me feel welcomed…he answered every question without hesitation!
Not bad for a quick day trip The room was for one night, we stayed for a local track meet. Front desk service was good. The elevator floor needed to be fixed. Room was clean, the kitchenettes fridge looked old. There really wasn’t a breakfast area just a corner table with grab items and coffee to over. We ended up going and getting breakfast. The overall sleep was good. No noise from outside the room. The pillows were flat but, mattress was comfortable. The TV was a little dated and small. Overall, the staff was friendly. Pe... read more
Business response:
Dear Donna, Thank you for choosing Extended Stay America during your one-night stay for the track meet. We're glad that you had a positive experience overall. Thank you for recognizing our friendly front desk service and clean rooms. However, we apologize for any inconvenience regarding the elevator floor and breakfast area. Your feedback is valuable, and we'll use it to improve. We appreciate your understanding and hope to welcome you back soon!Sincerely,Hotel Management
It worked Credit where credit is due: my reservation booked with hotels.com approximately 1 year in advance for the 2024 eclipse was honored. Perhaps it helps that I prepaid. The room had an odor of cigarette smoke, but given the shortage of rooms due to the eclipse we did not complain or ask for a new room. The bed was probably a double (not the queen that I booked) and the mattress was old. The shower was weak and didn't get very hot. The room was clean though. When we asked for dishware at the desk it was provided. The st... read more
Business response:
Dear Joshua, Thank you for taking the time to share your experience. Your proactive prepayment ensured your reservation for the 2024 eclipse was honored, and we're grateful for your trust in us. While we regret any inconvenience caused, your acknowledgment of our staff's friendliness is appreciated. We value your feedback regarding the room and facilities and will use it to improve. We're glad our laundry facilities met your needs and that you found our dishware provision helpful. Thank you for choosing us, and we look forwa... read more
Staff was friendly and helpful, although they initially canceled my reservation because my credit card had expired, even though I was to pay at property. They did get me a room which was nice. The floor was pretty dirty, but the rest of the place was fairly clean. The grab and go breakfast Was muffins and granola bars. The coffee was a bit of an issue and was not replenished regularly. It was a good overall stay and met our needs. In a pinch, I would definitely recommend this place.
Business response:
Dear CARA, Thank you for sharing your experience with us. Despite the initial challenge with your reservation, we're grateful for your acknowledgment of our friendly and helpful staff. We apologize for any inconvenience caused. Your feedback regarding cleanliness and breakfast options is invaluable, and we'll address these areas promptly to enhance our guests' experience. We appreciate your recommendation and are pleased that your overall need was fulfilled. Please accept our apologies for any shortcomings you encountered, a... read more
April 2024 Waco trip The Waco/Woodway Extended Stay is a hotel that is showing its age. It is super conveniently located. The price is good for a budget-conscious traveler. the front desk staff are friendly but maybe not very safety aware.
Business response:
Dear Alice, Thank you for taking the time to write a review of your stay. We appreciate you taking the time to share your feedback. While we're pleased that our location and pricing met your expectations, we regret any concerns regarding our property's condition and our staff's awareness. Rest assured, we take guest safety seriously and will address this with our team. Your comments are invaluable as we continuously strive to improve our services. Sincerely,Hotel Management
We needed a room for one night and the price was right. It was comfortable enough for what we needed.
The lady at the front desk was super nice and helpful. The room was great, clean and it was very peaceful
Business response:
Dear Megan, Thank you for choosing us. We're delighted you had a fantastic experience at our hotel. Our priority is providing excellent service and clean, peaceful accommodations. Your compliments will be shared with our team. We appreciate your kind words and look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 4.3 star rating with 1,256 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.