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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and smelled of cigarette smoke, even though they are non-smoking rooms. There were ashes and a yellow substance on the bed sheets. Smear marks on the doors. Ashes in and on top of the freezer. An eaten watermelon rind in the fridge. Mustard on the fridges door handle. The toilet seat was not properly secured. And the towel rack was not properly secured to the wall.
Business response:
Dear Guest, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are committed to making sure this does not happen again, and we are grateful for your patience during your ti... read more
What a great place to stay. Rooms are very clean. Only complaint was that the pillows were terrible! Remember to bring your own. Will continue to use this hotel when we visit family in Centreville. Kim at the front desk went out of her way to make our trip a great one!
Business response:
Dear Alison, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. However, we are sorry that you did not like the comfort of the pillow. Your remarks have been shared with the housekeeping team. Thank you for the kind comments about Kim. We are lucky to have her as part of our team. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
The host was a older gentleman for India descent and he was the nicest man we ever met he showed us the room before we booked it was was extremely helpful with any request we had. The only issue we had was that a lady across the hall had a dog a when she left the room the dog wined the the entire morning. Awful experience!!! Other than that we got what we paid for at the last minute but overall it was a great hotel with lots of stores around.
Business response:
Dear Arch, we want to thank you for your recent stay and for taking the time to post your review. Thank you for mentioning the pleasant interactions with our staff during your stay. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. However, we apologize that you were bothered by a neighboring guest's pet. In the future, if this happens, please let our front desk staff know, as we do have a pet policy, so our guests are not disturbed. Thank you for your business.... read more
I enjoyed my stay it was very clean
Would return Easy and friendly checking. Very clean lobby and room. Quiet
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 4.2 star rating with 939 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.