Extended Stay America - Washington, D.C. - Centreville - Manassas

Business response:

Thanks for being our guest. We are happy to know you liked our location and that you had a pleasant stay. However, we are sorry for the service issue you had and regret the inconvenience this caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit when at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tia, thank you sharing your experience at Extended Stay America and for the feedback. It is a pleasure knowing you were impressed with your spacious room and that we met and exceeded all of your expectations. On behalf of everyone here, we would love to welcome you back soon when in the area. Sincerely, Hotel Management 

Business response:

Quinette, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Guillermo, many thanks for posting your gracious rating about the Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Lynna, thanks for choosing Extended Stay America and for the feedback. We are delighted to read you were impressed with your well-equipped room and that you received an excellent service offered by our staff. Your compliments have been shared with the entire team, especially with Kim for exceeding your expectations. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Jonkyle, thank you for staying at Extended Stay America and for the wonderful feedback. We are thrilled to read we met all of your expectations and that you were satisfied with our spotless property. Thanks again, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Thank you again for your review. We look forward to your next stay with us. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our sincerest apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We provide thorough training for all our associates, and we will redouble our efforts. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management