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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thomas, I appreciate you taking the time to post your feedback of your visit at Extended Stay America - Washington, D.C. - Centreville - Manassas. It is a pleasure knowing you had an overall enjoyable stay. Thanks for your rating, and we look forward to your next trip with us. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Summer r 2017 Very busy hotel, the first room we got was very dirty we asked for a different room which was better but not so comfortable
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize for the inconvenience you experienced. It was our pleasure hosting you, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Bare minimums is all that is provided. Continental breakfast is packets of oatmeal. It has a great location for what we needed, which is the best thing I can say about it. First morning we did not have hot water, but the good news is that the staff moved us to a different room that was quite spacious. But no lobby, frequently the front desk was not manned, and no daily service for cleaning the rooms.
Business response:
Thank you for evaluating your stay. Although our location was perfect for your needs, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not... read more
Room was clean, and the desk man was really polite.
Business response:
Thank you for including Extended Stay America - Washington, D.C. - Centreville - Manassas in your travel plans. It’s nice to know you had an enjoyable stay and that you were impressed with your spotless room and the service delivered by our front desk associate. Thanks again for your kind review, and we hope to see you again soon. Sincerely, General Manager
Sleeping in the slums The hotel was dirty; the parking lot was gross; there was no food for the grab and go breakfast all 3 days I stayed there; the trash bin sat in the hallway and smelled up the 5th floor and this morning there were NO tops for the coffee. I choose hotels on a regular basis for a lot of travel and this will not be one I choose in the future. Definitely a learning experience.
Business response:
Wendy, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Good value The staff was lovely and the room was clean and comfy. Breakfast was a bit of a joke - how about some yogurt or something. But for the price I can go grab breakfast elsewhere.
Business response:
Eliot, thank you for choosing Extended Stay America - Washington, D.C. - Centreville - Manassas. It's so nice to know you found your suite comfortable and were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We appreciate your observation and look forward to welcoming you back soon. Sincerely, General Manager
Nice Room Very nice room! Very clean!
Business response:
Mark, thank you for staying with us and providing your feedback. It's great to know you enjoyed your clean and spacious suite! Our Housekeeping and Engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. We look forward to having you back at Extended Stay America - Washington, D.C. - Centreville - Manassas on your next visit to our area. Sincerely, General Manager
Ext Centerville Everything was fine... a TV guide listing would have been nice, two or three time thumbing through the TV Menu and I managed to find CNN, NBC and CBS ... I survived.... nonetheless, though: Many, many kudos for the staff helping me with my boarding pass ... I don't have all the phone apps, etc., on my flip phone, so we fumbled around on my laptop converting the pdf file to a jpg to an email to the front desk, then to your printer ... thanks so much to them and their patient understanding and help. Four miles ... read more
Business response:
Paul, thank you so much for choosing Extended Stay America - Washington, D.C. - Centreville - Manassas while attending a conference. We are glad to know you enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 4.2 star rating with 982 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.