Extended Stay America - Washington, D.C. - Centreville - Manassas

Business response:

Rudy, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thanks for reviewing your stay and for the feedback. We are pleased to know you received excellent customer service from our staff and that you were satisfied with everything we offer. Your praises have been shared with the entire team, especially with Kim for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

David, many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are glad to read you liked your well-equipped and that you had an overall pleasant stay. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. Thanks once more for being our guest, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you had an overall pleasant stay and liked our convenient location close to the highway. It was a pleasure hosting you, and we hope to welcome you back for a much better visit. Sincerely, Hotel Management 

Business response:

Thanks so much for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Hyun, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are happy to know you liked our location and that you had a pleasant stay. However, we are sorry for the service issue you had and regret the inconvenience this caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit when at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tia, thank you sharing your experience at Extended Stay America and for the feedback. It is a pleasure knowing you were impressed with your spacious room and that we met and exceeded all of your expectations. On behalf of everyone here, we would love to welcome you back soon when in the area. Sincerely, Hotel Management