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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sleeping in the slums The hotel was dirty; the parking lot was gross; there was no food for the grab and go breakfast all 3 days I stayed there; the trash bin sat in the hallway and smelled up the 5th floor and this morning there were NO tops for the coffee. I choose hotels on a regular basis for a lot of travel and this will not be one I choose in the future. Definitely a learning experience.
Business response:
Wendy, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Good value The staff was lovely and the room was clean and comfy. Breakfast was a bit of a joke - how about some yogurt or something. But for the price I can go grab breakfast elsewhere.
Business response:
Eliot, thank you for choosing Extended Stay America - Washington, D.C. - Centreville - Manassas. It's so nice to know you found your suite comfortable and were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We appreciate your observation and look forward to welcoming you back soon. Sincerely, General Manager
Nice Room Very nice room! Very clean!
Business response:
Mark, thank you for staying with us and providing your feedback. It's great to know you enjoyed your clean and spacious suite! Our Housekeeping and Engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. We look forward to having you back at Extended Stay America - Washington, D.C. - Centreville - Manassas on your next visit to our area. Sincerely, General Manager
Ext Centerville Everything was fine... a TV guide listing would have been nice, two or three time thumbing through the TV Menu and I managed to find CNN, NBC and CBS ... I survived.... nonetheless, though: Many, many kudos for the staff helping me with my boarding pass ... I don't have all the phone apps, etc., on my flip phone, so we fumbled around on my laptop converting the pdf file to a jpg to an email to the front desk, then to your printer ... thanks so much to them and their patient understanding and help. Four miles ... read more
Business response:
Paul, thank you so much for choosing Extended Stay America - Washington, D.C. - Centreville - Manassas while attending a conference. We are glad to know you enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Tired but cheap and clean! OK, I admit we were trying to save a few bucks while rushing into and out of the DC area for a quick meeting. But this place could use a bit of paint and polish. It felt dirty while it really wasn't just because it was a bit run-down. Like everyone's house if you let the curb appeal suffer, folks get the idea you just don't care. Oh and no glasses or cups of any kind in the room! We returned late, went right to bed, then notice no cups or glasses anywhere in this extended-stay room-uuughhh!
Business response:
Thanks for your review. Although you had an overall nice stay, we apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We will remind our front desk to communicate this more clearly going forward. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We ho... read more
Could have been better... Hallway smelled heavily of smoke (fortunately the room did not). There was only one plastic cup in the bathroom, when the room had clearly been booked for two adults.
Relocating Great hotel today at while looking for an apartment. Was very close to my job.
Business response:
Thank you for taking the time to share your experience. It is great to see our convenient location was convenient for your relocating and being close your job. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 4.2 star rating with 939 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.