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Extended Stay America - Washington, D.C. - Chantilly Airport
- Hotels
- Chantilly, VA
About this business
Location details
4506 Brookfield Corporate Dr., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was disappointed there were no dishes in our kitchenette. Also no coffee maker in the room, especially since coffee was only available at the grab and go breakfast. Grab and go breakfast was only oatmeal and granola bars. Shower curtain in our room was broken.
Business response:
Dear Guest, We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Your feedback regarding the kitchenette amenities and breakfast options is noted, and we will address these concerns with our team to ensure improvements are made. Additionally, we apologize for the issue with the shower curtain and assure you that it will be promptly addressed. Our top priorities are Your comfort and satisfaction, and we appreciate your valuable feedback as it helps us enhance our services. We hope ... read more
I don’t know why the clerk sat at a desk in the back texting while I stood at the counter waiting for 15 minutes. The room was clean but needed a lot of repairs. I have a feeling they just sort of do the minimum there and wait until there’s a complaint. Seems like they should do more inspecting on their own. If you don’t have a car, you’ll have to do some walking or use a delivery app.
Business response:
Dear Adrian, Thank you for selecting us. It is disappointing that our front desk was not manned on your arrival and you were inconvenienced. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our priority is to serve our guests excellently; any... read more
Couple of fixes needed Faucet sink was really loose and bathroom door would not close right and kept opening up. Need adjustment.
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the inconvenience you were caused. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
Es un hospedaje solamente para dormir, el desayuno es nada más un café, chocolate o té y varía si un cupcake o algo pequeño, no pretendan quedar llenos, el servicio del personal no es el mejor pero tampoco se necesita mucha interacción
Business response:
Dear Alejandro, Thank you so much for your honest review. We appreciate your feedback regarding areas where we could improve our services. We apologize for anything other than a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
Price was good I received a rundown unit. Needs sone fixing
Breakfast not a breakfast just coffee and a donut. Foods smell on hallway and no cleaning
Business response:
Dear Naim, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Also, we regret our breakfast choices did not meet your taste, and we will share your remarks with the concerned team for further improvement. Until those plans are approved, our goal is to deliver the bes... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Chantilly Airport
How is Extended Stay America - Washington, D.C. - Chantilly Airport rated?
Extended Stay America - Washington, D.C. - Chantilly Airport has a 4.1 star rating with 719 reviews.
When is Extended Stay America - Washington, D.C. - Chantilly Airport open?
Extended Stay America - Washington, D.C. - Chantilly Airport is open now. It will close tomorrow at 12:00 a.m.