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Extended Stay America - Washington, D.C. - Chantilly Airport
- Hotels
- Chantilly, VA
About this business
Location details
4506 Brookfield Corporate Dr., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I hated smell of marijuana smoke inside of the hotel. I liked the provided kitchen inside of my room.
Business response:
Dear Jeffrey, Thank you for staying with us and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. On the other hand, we are glad you were pleased with having a kitchen in your room and a comfortable stay. We hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
They listed breakfast included in website but do not have a proper breakfast.
Business response:
Dear Saroj, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a clean and comfortable room. However, we are sorry for the breakfast experience not meeting your expectations. Remarks will be shared with the concerned team for further improvement. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management
They advertise breakfast but all they offer is coffee and a bagged muffins. They didnt have our room until 2 hours after the stated check in time.
Business response:
Dear Evelyn, Thank you for sharing your experience on your recent visit to the city. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry for the breakfast experience and will discuss it with the concerned individual so that future guests do not have a similar problem. Also, we regret that you had to wait for some time before your room got ready. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provi... read more
The Heater in the room was not working. However, the staff ensured that we do not suffer by switching us to a different room. The breakfast is worst. It is simply only a couple of energy bars and coffee that is at best mediocre. Falsely advertising as breakfast!!
Business response:
Dear Seetharaman, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We hope th... read more
The kitchen is convenient, and the location is good.
Business response:
Dear Anne, Thank you for choosing Extended Stay America and for your excellent review. We're glad to read our location worked well for you and that you found the kitchen convenient. We take pride in providing a comfortable stay for our guests and we're glad we could make that happen for you. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Great place to stay. It was so great, very helpful, etc
Frequently asked questions about Extended Stay America - Washington, D.C. - Chantilly Airport
How is Extended Stay America - Washington, D.C. - Chantilly Airport rated?
Extended Stay America - Washington, D.C. - Chantilly Airport has a 4.1 star rating with 719 reviews.
When is Extended Stay America - Washington, D.C. - Chantilly Airport open?
Extended Stay America - Washington, D.C. - Chantilly Airport is open now. It will close tomorrow at 12:00 a.m.