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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for visiting us. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Not bad Front desk staff were very friendly. The Room was nice and clean, comfortable bed. Great location. Only negatives, wi-fi was painfully slow, AC unit in the room wasn’t the best at cooling the room. With that being said, I would stay there again.
Business response:
Thomas, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We value your feedback as it will help us improve our facilities moving forward. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Muy bien. Es un lugar para ir en familia cuando venga por ocio utilizaré este hotel.
Business response:
Laura, thank you for the wonderful feedback of Extended Stay America. It’s great to know you were impressed with every aspect of our hotel and enjoyed your stay with us. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management
Mehhh I booked in for 8 days, Wednesday thru Thursday. When I checked in I was told that they would clean the room on Monday. Didn’t happen. Never did clean the room. The linoleum on the kitchen table peels away in the middle on the kitchen side.
Business response:
Cindy, thank you for choosing our hotel. We are sorry for the service issue you experienced during your stay with us. We have made a note of your feedback and have shared it with the appropriate team so that our future never encounter a similar issue. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
We liked the location of the hotel, it was in close proximity of everything around it, i.e. dining, shopping, and the venue we were visiting. The room was sufficient for the price. I would not say it was better than that. Immediately upon entering the room we smelled musty, cigarette smell that was ingrained through the years in the carpet. We had to go out an buy air freshener just to be comfortable. The tub in the bathroom had mold in the caulk and rust stains, but wasn't too bad. The beds were a bit hard, but that is my p... read more
Business response:
April, thank you for taking the time to share your feedback. We’re happy to know our location was ideal for your needs and that you found us to be at a fair price. However, we’re sorry for the cleanliness and odor issues you encountered in your room. We have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again to provide you with a better experience. Sincerely, Hotel Manageme... read more
Stayed one night and used everything but the stove! Start with the bad •Front desk guy was never at the desk •no map to find ice or vending like advertised •hair found in bed •blankets and sheets where damp And for the good •water was nice and hot •WiFi was great •location was great •over all the rest was good in the room
Business response:
Misty, thank you for taking the time to review your stay at Extended Stay America. We’re glad our location was ideal for you and that overall you had a pleasant experience with us. However, we’re sorry for the cleanliness and service issues you encountered while you were here. Your feedback has been shared with the concerned teams, and we’re working with them to be more diligent with our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Eric, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Didn't have the non-smoking queen I expected. So I was left with 2 beds. The staff didn't clean the room. One of the lamps didn't work. Since I like comfort, I brought my firestick and it didn't work with the internet at this location. Therefore, this added to my discomfort.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and apologize for the inconvenience you experienced. We have shared your feedback with the respective team so that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,413 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.