Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

Business response:

Thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and you had a great time with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Brian, thank you for reviewing Extended Stay America. We are happy to know you were impressed with the service provided by our entire staff and that you had an overall pleasant stay. Information about our deposit policy is published on our website, so guests can have this information prior to booking with us. We are sorry you were unaware of the same. We have also taken a note of your feedback and have discussed it with our housekeeping team to make sure every room receives a deep cleaning. We hope the positive aspect of you... read more

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Phillip, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you for being loyal towards our hotel and for sharing your wonderful experience. We are delighted to know you were impressed by the service provided by our entire staff and you had a great time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Amy, thanks for choosing Extended Stay America and for the feedback. It is a pleasure knowing you liked the service offered by our staff and that you were benefited with our convenient location. Thanks once more, and we look forward to serving you again when in the area. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Although you liked our convenient location, we apologize for the noise issue you experience and regret the inconvenience caused. Please note, our front desk is available to resolve issues, and we are sorry we were not aware of these problems as we would have been happy to resolve or move you to another suite. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America and for the feedback. We are delighted to read you were impressed with the service we offer and that you had an enjoyable stay while here. Thanks once more, and we look forward to welcoming you back soon. Sincerely, Hotel Management