Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

Business response:

Thank you for being our guest at Extended Stay America - Washington D.C.- Fairfax - Fair Oaks and for your four-star rating. We hope you enjoyed your stay. We appreciate your feedback and would love to be of your service again the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but we truly apologize for failing to meet all of your expectations. It was great to have you here, and we hope you will give us a second chance for a better stay. Sincerely, General Manager 

Business response:

We appreciate your stay and for taking the time to leave a feedback. It's good to see that your overall visit was satisfactory, but we apologize for any difficulties you experienced while here. Your feedback will be shared with the team to make necessary changes. We appreciate your business and hope to have another opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to review our hotel. We couldn't be more pleased that your stay with us earned the highest rating. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We look forward to your next stay at Extended Stay America - Washington D.C.- Fairfax - Fair Oaks. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with comfortable, well maintained suites and excellent service, all in a safe environment, so we are sorry for any inconvenience caused while you were here. Thank you again, and we look forward to your next stay with us. Sincerely, General Manager 

Business response:

Thank you for sharing your thoughts about your stay at our hotel. We are happy that you liked our convenient location and the great value we offer for the price. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager 

Business response:

Thank you for reviewing your stay. We are happy you liked our convenient location and that you were impressed with the great value we offer for the price. However, we are sorry your sleep was disturbed by the noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a b... read more

Business response:

Thank you for your stay at our hotel and for the generous ratings. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. We hope you will make Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks your hotel of choice every time you find yourself in the area. Sincerely, General Manager 

Business response:

We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behaviour is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for being our guest and we look forward to serving you again in the future. Sincerely, General Manager