Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

Business response:

Thank you for being our guest and sharing your feedback. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize if we fell short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Washington D.C. - Fairfax - Fair Oaks. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was great to have you here, and we hope you will give us a second chance for a better stay. Sincerely, General Manager 

Business response:

Thank you for choosing Extended Stay America- Washington D.C.- Fairfax - Fair Oaks for your stay. We appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We hope your overall stay was a comfortable one and that you will come back for another visit in the future. Sincerely, General Manager 

Business response:

It was our pleasure having you as our guest at Extended Stay America Washington, D.C. - Fairfax - Fair Oaks, and we appreciate your wonderful comments. It's great to read you enjoyed your stay, our facilities and the helpful service. We look forward to sharing your positive feedback with our team and hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for being our guest and for your wonderful feedback! We are so happy to read you had a peaceful stay at our hotel and that you loved our front desk service. All of us here at Extended Stay America - Washington D.C. - Fairfax - Fair Oaks appreciate your business and look forward to seeing you again soon. Have a great day! Sincerely, General Manager 

Business response:

We value you as our guest and appreciate you taking the time to review our hotel. We are happy you enjoyed your overall stay with us. However, we regret that you were not happy with the ice trays of your room. We will make sure to share your feedback with our housekeeping to ensure proper procedures are followed. Thank you again for being our guest, and we would love to see you again soon. Sincerely, General Manager 

Business response:

Thank you for being our guest. We appreciate your nice comments about our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope your overall stay was comfortable and that you will visit us again in the future. Sincerely, General Manager