Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing for the issues with the air condition unit. At the property level and as a company, we invest in a consistent air condition cleaning program. In order to avoid this from happening again, we will go though and double check all of them. I hope you will give our hotel and com... read more

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the issues you mentioned and the room will be treated by our contractor. I am also sorry that we did not meet all of your expectations, especially with the second room. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. 

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the delayed check in process, and will do all that we can to avoid that from happening again. I apologize that we did not meet all of your expectations this time, but next time we will. We are happy to know that you enjoyed your “clean and spacious room”. Thank you for choosing Extended S... read more

Business response:

Thank you for taking the time to share your experience. Please accept my apology that you were missing items in your room. Our staff have been addressed to make sure to double check these potential issues before guests check in. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

Thank you for taking the time to tell us about your experience. I'm glad you had a decent stay at our hotel, yet I wish it was better. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

I just want to take the time to thank you for completing a survey for our hotel. I will definitely share your comments with the staff. We are glad that you chose us to service your travel needs. We hope to see you again soon.