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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Extended Stay America Hotel Washington, D.C. - Gaithersburg - North is located at 205 Professional Dr, Gaithersburg, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property needs to be updated. The beds were surprising ly comfortable.
Business response:
Dear Zakia, thank you for the feedback about our Extended Stay America. We are delighted to know how much you loved our comfortable beds. We will address your concerns as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Not cleaned by staff as expected, there was dust on the bathroom sink, the shower did not drain fast and the tub filled with backwater as I showered. the floor was not clean, there was bits of paper and lint everywhere. I would definitely NOT recommend this hotel, unless for a last resort. The staff was not friendly, they seemed very tired and did like to to engage in conversation. The hallway smelled like cigarettes and marijuana and it came into my non-smoking room. The refrigerator froze my leftovers and my water bottles.... read more
Business response:
Dear Lee, thank you for choosing us. We are very sorry for the condition of the room you received and for not meeting your expectations. Providing a clean and fresh hotel room is our top priority, and we are concerned that this did not occur. Our housekeeping and maintenance team are coached to look into the same and ensure that all the suites are checked before allocating to the guest. Also, please accept our apologies for our staff not being as responsive as they should have been in working to address your specific concern... read more
Friendly and helpful Staff. Close to family.
Business response:
Dear Barbara, thank you for choosing Extended Stay America for your recent accommodations. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely,Hotel Management
Checking in/out was fine. Wifi situation is an upsell (crappy wifi for free, better wifi you have to pay for) but I didn't care too much since we didn't bring our laptops. When they said "free breakfast" I expected like BREAKFAST. This was muffins/danish from 7-11 and coffee. Other than that it was okay and since it was inexpensive I guess I got my money's worth.
Business response:
Dear Alexander, thank you for choosing our hotel and taking the time to write a review. We are glad everything went well with your check-in and check-out and that you enjoyed most of your stay. However, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you again for sharing, and we hope to see y... read more
Ok stay…..
Great bed, quiet, only 2 small plastic cups for the bathroom, no extra toilet paper, huge stain on front of frig smelled like blood, nothing in kitchen to clean with or eat with….
Business response:
Dear George, thank you for staying with us. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We have also shared your feedback regarding cleanliness with our housekeeping team. To ensure the cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. We look forw... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 4.3 star rating with 1,186 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.