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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got there more than an hour after checking time and my room wasn't ready. The front lobby look like a prison with all the barriers and plexiglass. They also charge $100 security fee which most hotels don't. The room is okay but a little dirty, and not in the best of shape but pretty good.
F is
Great Customer service
Danielle at check in was amazing. She was able to get me in. The room, decent; but a lot of scrapes on the floor, the room I had to shoulder tackle in order to get in. Shower had chips and dents in it.
Business response:
Dear Samuel, Thank you for your feedback and for recognizing the warm welcome you received from Danielle at check-in; it means a great deal to us. We’re glad parts of your stay were satisfactory, though we regret that certain aspects of the room did not reflect the standard we aim to provide. Your observations have been shared with our team as we continue to make improvements. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve. Sincerely, Hotel Management
Great location and staff.
Business response:
Dear Calvert, Thank you for your kind feedback and for highlighting our great location and dedicated staff. We’re thrilled to know that both our team and the convenience of our property contributed positively to your stay. Our staff works hard to ensure every guest feels welcomed and well taken care of, and it’s always rewarding to hear those efforts are appreciated. We look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management
Enjoyed my stay it was cool
it was quiet
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re glad to hear that you found your stay to be quiet and peaceful, as we strive to provide a comfortable and relaxing environment for all our guests. Your feedback motivates us to maintain these standards consistently. We truly appreciate your patronage and look forward to welcoming you back for another restful stay soon. Sincerely, Hotel Management
Furniture needs updated. All scratched up. Tv didn't work.
Business response:
Dear Guest, We apologize for the condition of the furniture and the issues you experienced with the TV during your stay. We are actively working on updating our furnishings and addressing maintenance concerns to enhance our guests’ comfort and experience. Your input is invaluable in helping us improve. We appreciate your patience and hope to provide you with a much better stay next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,832 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.