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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Team was great. Hotel was dirty
Business response:
Dear Luis, Thank you for sharing your feedback with us. We are pleased to hear that our team provided you with excellent service. However, we regret to learn that the cleanliness of the hotel fell short of your expectations. Rest assured, your comments regarding the cleanliness have been noted, and we will address them promptly with our housekeeping team. Your satisfaction is important to us, and we are committed to providing a clean and comfortable environment for all our guests. We hope to welcome you back for an improved ... read more
This place was good it got the job done. What I didn't like was that housekeeping never came inside the room only to do a walkthrough. Although it said they would come in at least once a week to sweep the floors and change the sheets. I didn't mind going downstairs to get clean sheets and change the sheets but it really bothered me that the floors were never swept! Other than that the people were very friendly and helpful.
Business response:
Dear Daniela, Thank you for sharing your review with us. We're glad to hear that you found our staff friendly and helpful. However, we apologize for any inconvenience caused by the housekeeping service not meeting your expectations. Your feedback is valuable, and we will address this issue to ensure a more consistent experience for our guests in the future. We hope you'll consider giving us another opportunity to provide you with an improved stay.Sincerely,Hotel Management
This place is good! Housekeeping just needs to do a better job sweeping the room floors, since its stated that they would sweep the floors. But, other than that this place gets the job done.
Business response:
Dear Daniela, Thank you for your feedback. We are pleased to hear that you found our place satisfactory overall. However, we apologize for the oversight with the floor-sweeping. Your comments have been shared with our housekeeping team to ensure this issue is addressed. We appreciate your understanding and hope to provide an even better experience during your next stay.Sincerely,Hotel Management
Location is good and easy accessible to other places
Takes fire to get deposit back
Business response:
Dear Guest, We apologize for any delay you experienced in receiving your deposit. Please know that this is not our standard procedure, and we understand your frustration. We strive to process refunds promptly, but the nature of the process can take longer than anticipated. Your feedback is important, and we will review our procedures to ensure a smoother process in the future. Thank you for bringing this to our attention, and we appreciate your patience.Sincerely,Hotel management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,832 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.