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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is very convenient to restaurants, high-end shopping (Reston Town Center), the Dulles tollway, Dulles airport, and Fairfax County Parkway. The staff was great, the room clean and it had what I needed (many electrical outlets, a large area for eating, using the computer, and charging devices), and the bed was comfortable. The only concern was that I could not find an individual temperature adjustment in the room so the room took several hours to adjust when the temperature outside plummeted due to a cold front. Brr... read more
Business response:
Louise, it was a pleasure having you as our guest at Extended Stay America. We're glad to know our location was convenient for you and that you loved your well-appointed room. However, we're sorry for the inconvenience you had due to the AC in your room. We have discussed your feedback with our maintenance team, and they are fixing the problem immediately. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
보통입니다 가격대비 괜찮습니다 아침은 커피에 머핀인데 유럽식조식이라는 표현을 쓴데 조금 황당하지만
Business response:
Jung, we thank you for sharing your experience online regarding your visit to our hotel. It feels good to know you had a pleasant stay with us and that our offerings were to your satisfaction. However, we are sorry for any inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Nothing special, seemed dated, kitchen but no utensils, dishes, plates. No waste basket in room, no outlets by bed.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Please note, to ensure cleanliness for every guest, we keep the dishware at our front desk, and we have shared your comments with my team for improvement. We truly regret the inconvenience it caused. We hope yo... read more
It was a smoking room, the reservation defaults to a smoking room Should default to a non smoking room
Business response:
Charles, thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Nice comfy place to stay. Room is pretty spacious and it has a kitchen
Business response:
Rony, thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you liked the spaciousness of your fully-equipped room and that you had an excellent stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Location, room not so much. Great location with lots of food choices within walking distance. Staff was very friendly. The room was a bit rundown. Sheets has “dirty stains” on them. Bed was questionably “ok”. Floor was fairly gross. No walking around barefoot here. This is the only room in my 40 years of travel without coffee in the room. I was however able to get a coffee maker and mug from the office and purchase coffee and filters from Target. Overall great area the room not so much.
Business response:
Thank you for being our guest. We are pleased to know you were happy with our location and that you also appreciated our location. However, we are sorry for the cleanliness issue you encountered during your stay. We have shared your feedback with the housekeeping team to be more diligent in their efforts. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.