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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Joseph, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Subpar service The stay was not bad. Although we have notice to Hotels.com and the property of a late check in, on arrival the room was not ready and we had to wait over an hour after a long trip. The room that we booked was Teo double beds, what we got is a queen bed and sofa bed. The property was not able to switch rooms as they were fully booked and blamed hotels.com fir not having the room inventory up to date. Overall an unpleasant exoetience
Business response:
Ruben, thank you for your feedback. We apologize for the inconvenience you had at the time of your arrival and for not accommodating you in the room of your choice. Please be assured that we have discussed your concerns with our front desk, and we‘re reviewing this situation to see what went wrong and taking extra care to avoid this in future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Out of all the hotels in the nearby area this is the least of my choices. I stay there because my company office building is very close within walking distance. Otherwise I would not stay there.
Business response:
Thank you for being our guest. Although we are glad our location was perfect for your needs, we are sorry we missed meeting some of your expectations. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you deserve. Sincerely, Hotel Management
Good Good cold air conditioner
Business response:
Dan, thank you for your review of Extended Stay America. We are delighted you had a great time here. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Gr8 place I was very tired first night and arrived at 1am. The call to answer the door using telephone at front was easy. The air conditioning was set to very cold and I didn’t know it used a wall thermostat to control instead of main machine. I found out next day. Otherwise, everything is very fun and impressive here. Nice YMCA next door with weights and pool, highly renovated with digital lockers and almost-Olympic size pool.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our convenient location and all the facilities we have to offer. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Sean, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Sunjian, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I’ve stayed here several times and this was a pleasant stay. The staff was especially attentive.
Business response:
Thank you for choosing Extended Stay America once again. We are glad to know you had a pleasant stay and were impressed with our courteous associates. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management
Good location-minimal conveniences Leak in bathroom shower got room all wet, including my toiletries and towel.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.