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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Comfortable Room was fine and has the benefit of optional self catering facilities. Some of the building shows its age/could do with a revamp
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Nice area, cleaning need to be better I found some dir
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were impressed with our ideal location and that you had a pleasant stay. We appreciate your feedback and hope to see you back soon. It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Great Stay It was amazing. Nice staff and room. Got a free upgrade which is more exciting.
Business response:
Srinivas, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room and hospitality, made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
Joseph, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Subpar service The stay was not bad. Although we have notice to Hotels.com and the property of a late check in, on arrival the room was not ready and we had to wait over an hour after a long trip. The room that we booked was Teo double beds, what we got is a queen bed and sofa bed. The property was not able to switch rooms as they were fully booked and blamed hotels.com fir not having the room inventory up to date. Overall an unpleasant exoetience
Business response:
Ruben, thank you for your feedback. We apologize for the inconvenience you had at the time of your arrival and for not accommodating you in the room of your choice. Please be assured that we have discussed your concerns with our front desk, and we‘re reviewing this situation to see what went wrong and taking extra care to avoid this in future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Out of all the hotels in the nearby area this is the least of my choices. I stay there because my company office building is very close within walking distance. Otherwise I would not stay there.
Business response:
Thank you for being our guest. Although we are glad our location was perfect for your needs, we are sorry we missed meeting some of your expectations. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you deserve. Sincerely, Hotel Management
Good Good cold air conditioner
Business response:
Dan, thank you for your review of Extended Stay America. We are delighted you had a great time here. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Gr8 place I was very tired first night and arrived at 1am. The call to answer the door using telephone at front was easy. The air conditioning was set to very cold and I didn’t know it used a wall thermostat to control instead of main machine. I found out next day. Otherwise, everything is very fun and impressive here. Nice YMCA next door with weights and pool, highly renovated with digital lockers and almost-Olympic size pool.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our convenient location and all the facilities we have to offer. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.