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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
It was more or less what I expected. It was clean and comfortable. The air conditioner didn’t get as cold as it should have and breakfast was lame. But knowing that I will still happily stay there in the future. It works with my budget.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We’re glad to know you liked your well-maintained room and that overall you had a nice experience. However, we’re sorry for the not meeting some of your expectations. We have shared your feedback with the appropriate team in an effort to improve our service and facilities moving forward. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
The best part if the Y is next door. Bring a swimsuit.
Business response:
Pat, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
No Dishes in Kitchen I was surprised there was a nice kitchen but no dishes. After a long day of moving, and with baby, I expected at least a minimum of dishes in the kitchen. The kitchen was the only reason we booked this hotel, but unusable without dishes. Yes, we could have asked for dishes, but too exhausted late at night. Disappointed the check in person did not mention and offer dishes. Sad.
Business response:
We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Meh My have been the most uncomfortable mattress I've ever slept on. But otherwise the room was fine.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was good. But, we apologize for the problems you encountered with the comfort of the bed. We have shared your comments with my engineering department and we are looking into the issue so that we can correct it. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Not even a sign saying want privacy Not much in the way of being a motel or hotel. There two nights, not cleaned the day between the two nights Had refrigerator but not even a plate or a glass. Was not about to fill out request...
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Nice Stay Was good how they explained the check in process. The complimentary breakfast was good a nice walking distance to restaurants and transit.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our convenient location and the courteous service provided by our front desk team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good clean hotel with friendly staff. Reasonable price, Not many choices for breakfast.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you were satisfied with all that we have to offer. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.