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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was not very well kept. Hairs and some general uncleanliness of the space. I was charged for phone usage - I asked what time and I was not even in the room at that time. Overall not a pleasant experience and won’t be staying again.
Business response:
Dear Guest, We’re sorry to hear that your visit didn’t meet your expectations. Our team strives to maintain high standards across all areas, and we regret this was not your experience. Thank you for bringing this to our attention. We appreciate your patience and hope to provide a more improved stay in the future. Sincerely, Hotel Management
I booked this property after seeing kitchenette with a queen bed, on reaching the staff tells us that it's over booked and there is no Queen bed room left I will have to upgrade to King bed by paying 16 dollars per night extra or I can go to other hotel. Since I was tired,I decided to stay with paying extra. It was two nights stay, from the first evening till the check out I asked them to provide kitchen utensils,they did not. Stove was not working at all. On asking they used to say we are sending to fix it in 10 minutes but... read more
Business response:
Dear Kshama, Thank you for sharing your detailed feedback. We sincerely regret that your stay did not meet expectations and understand how disappointing it must have been to encounter issues with your room and amenities. Please accept our apologies for the inconvenience and for any lapse in service you experienced. Your comments are appreciated and will be reviewed to help us enhance the guest experience. We hope to welcome you again for a more comfortable visit. Sincerely, Hotel Management
Front desk check in is always confusing and for some reason evening staff has difficulty in giving out the items you list as provided to guests as a courtesy. Police were there for something outside too
Business response:
Dear H S, Thank you for sharing your feedback. We apologize that your check-in experience and interactions with the evening staff did not meet expectations, and we understand how this may have caused frustration. Your observations are important as we continually work to improve guest services and ensure a smoother, more seamless experience for everyone. We also appreciate your patience regarding the situation outside the property. We hope you will consider staying with us again in the future so we can provide a more comforta... read more
So i stayed here form
Business response:
Dear Alexandra, Thank you for taking the time to share your feedback. While your review is brief, we understand that your stay did not meet expectations, and we sincerely apologize for any inconvenience you may have experienced. Your comments have been shared with our team to help identify areas where we can improve the guest experience. We hope you might consider giving us another opportunity in the future to provide a more comfortable, enjoyable, and seamless visit that reflects the standards we strive to maintain. Sincere... read more
This isn’t the cheapest hotel in the area and it’s missing a LOT of maintenance work. We got there, get our room and spend ages trying to find it because our room’s number was missing, something that they could’ve at least mentioned at the front desk. Finally in the room, got settled and we kept hearing a water leak coming from the tub that never stopped leaking. And if that wasn’t enough the TV remote was broken cause some buttons didn’t work. The cherry on top was the included breakfast was instant oatmeal, fruit bars, and... read more
Business response:
Dear Adam, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, including the difficulty locating your room, maintenance concerns, and the limited breakfast offerings. We understand how these challenges affected your stay and regret the inconvenience caused. Please know that your feedback is taken seriously, and we are addressing these areas to improve both our facilities and guest experience. While we strive to maintain high standards, your comments highlight importa... read more
We were initially assigned and given the key to a room that wasn’t ready. It was still being cleaned. They told us it would be about a 15 minute wait, but there was no place to wait. No chairs, no lounge, nothing. We requested another room and was given one. Accommodations was bare bones.
Business response:
Dear Anne, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in and for any discomfort caused. Your observations are valuable, and we will use them to enhance our guest experience. We appreciate your patience and understanding, and we’re glad you were able to settle into your accommodations. It would be our pleasure to welcome you back in the future, and we are committed to providing a more seamless and comfortable stay on your next visit. Sincerely, Hotel Manageme... read more
Leaves a lot to be desired I was suprised upon checking in that only one person was working the desk. I waited nearly 10 minutes just to check in. The clerk was friendly enough, but got to my room and the garbage was not even emptied and a dirty glass was in the sink. The bed was extremely worn and lumpy and the pillow was just as flat as I have ever seen. I am not sure saving a few dollars to stay at this hotel was worth it.
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.