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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom needs work, I have been in 3 different rooms in my stays and in all the plumbing has been terrible.
Business response:
Dear Jeffrey, Thank you for your feedback. We sincerely apologize for the recurring plumbing issues you experienced during your stay. This is not the standard we aim to provide, and we are taking immediate steps to address these concerns with our maintenance team. Your comments are invaluable in helping us improve, and we appreciate your patience and understanding. We hope to provide a much better experience during your next visit. Sincerely,Hotel Management
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Business response:
Dear Reinier, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. If you have any specific concerns or suggestions, we would love to hear from you so we can work to improve our services. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we appreciate your input in helping us achieve that. We hope to have the opportunity to welcome you back for a better experience!Sincerely,Hotel Management
Bad
Business response:
Dear AYIDH, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we take them seriously as they help us identify areas for improvement. We strive to provide a positive experience for all our guests, and we would appreciate the opportunity to learn more about your stay. We hope to welcome you back for a better experience.Sincerely,Hotel Management
Dirtiest and smelliest and most dillapidated hotel I have ever stayed at.
Business response:
Dear Juan, Thank you for sharing your experience. We sincerely apologize for the condition of your accommodations, as it does not reflect our standards. We understand how disappointing it is to encounter cleanliness and maintenance issues during your stay. Your feedback is crucial, and we will address these concerns with our team to ensure necessary improvements are made. We appreciate your understanding and hope you might consider giving us another opportunity to provide you with a better experience in the future. Thank you... read more
Plumbing is extremely horrible. Wall and ceiling have dirt & weird substance on them. Windows don’t shut close. Door lock is stubborn. Room smells and damp. It’s the most disgusting ever.
Business response:
Dear Jamal, Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations. Please know that guest comfort is a priority, and the concerns you've highlighted will be reviewed by the team to ensure improvements. We appreciate you bringing these details to our attention, and we hope to provide a much better experience in the future.Sincerely,Hotel Management
Property was dirty and run-down. "Breakfast included" was misleading. Not unbearable for the price, but I wouldn't stay there again.
Business response:
Dear Phillip,Thank you for sharing your feedback. We apologize that the property did not meet your expectations in terms of cleanliness and overall condition and for any confusion regarding the breakfast offering. Your comments are valuable, and we will work on improving both our facilities and the clarity of our services to provide a better experience. We appreciate your honest input and hope you might reconsider staying with us in the future after improvements are made.Sincerely,Hotel Management
A really bad experience, front desk mistreated my guest, a very poor breakfast area.
Business response:
Dear German, Thank you for sharing your experience. We sincerely apologize for the issues you faced with the treatment of your guest and the quality of the breakfast area. This behavior and the breakfast setup do not reflect our standards, and we deeply regret the inconvenience. Please be assured that your feedback has been shared with our team for immediate review and improvement. We are committed to enhancing our services and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,... read more
Don't Place is durty and cheap not worth for what they charge, unless is 100 or under per night, is horrible bed ,sheets pillows and carpets, bathrooms are so dirty and hand sink is falling, is worth spending 150 somewhere else
Business response:
Dear Dear Hugo, Thank you for sharing your feedback. We sincerely apologize for the condition of the room during your stay, particularly the cleanliness and maintenance issues you encountered. This falls far below the standards we strive to uphold, and we regret that your experience did not reflect the value you expected. Please know that we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We appreciate your honesty and hope you reconsider staying with us in the future, allowi... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.