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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Place is not inviting at all. Lobby cold. Unappealing. They were very nice and changed my originally booked queen room to a king one, for extra charge. I cant speak for other rooms, only the one we stayed in. The room..... it stunk like a dead fish for 3 nights and 4 days. Couldn't find the source and it was no way to get rid off the smell. They gave me an air freshener. The fridge was gross. The manager came to clean it. There was hair in the corner behind the disposable cups in the bathroom. The toilet had a hard time ... read more
Business response:
Dear Guest, We sincerely apologize for the unpleasant odor, cleanliness concerns, and noise disruptions you encountered during your stay. While we’re glad our team was able to accommodate your room change and address some issues, it’s clear we fell short in delivering a comfortable experience. Your comments have been shared with our housekeeping and maintenance teams. We appreciate your patience and understanding, and hope to provide a much better stay next time. Sincerely, Hotel Management
Let me start by saying that this review should not be taken as a rant or lightly. It was well thought out and sadly the list of complaints went unchecked by staff. This place should not exist or be called a hotel. It is in the heart of Tysons Va and if you are familiar with this area it is mainly an upscale and very well maintained area. This place is far from that. As I checked in, this should have been a red flag, I observed a female customer that was in tattered clothing having a heated conversation with the person at the... read more
Business response:
Dear Guest, We appreciate you taking the time to share such detailed feedback about yourstay. Your experience clearly fell far below both our standards and your expectations, and for that, we sincerely apologize. The issues you described, from housekeeping oversights to maintenance concerns, are unacceptable, and we are actively addressing each point with our team to prevent recurrence. While we regret that we missed opportunities to resolve these matters during yourstay, your feedback is invaluable in helping us improve. Yo... read more
Didn’t get the king room i needed Required 3 times n no change Kept being told they were over booked
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by not receiving the king room you requested. Overbooking situations are never ideal, and we understand how frustrating it is when expectations aren’t met. Please know we are actively working to improve communication and room assignment processes to better serve our guests. Your experience is important to us, and we truly appreciate your patience. We hope to make it right on your next visit.Sincerely,Hotel Management
The door did not fit properly in the frame. There were many small things around the room, which were broken.
Business response:
Dear Tony,Thank you for sharing your experience. It’s disappointing to learn that the room condition did not meet expectations, and we sincerely apologize for any inconvenience this caused. Maintenance concerns, such as the door and other issues, should have been addressed before your arrival. Your feedback is essential and has been shared with the appropriate teams for immediate attention and correction.Sincerely,Hotel Management
Ugh, I hate to write a bad review, but this was a disappointing stay. Let's start with the good: check-in was a breeze, they even let me check-in early, and staff was friendly. Now the bad: upon arrival, I noticed that the room was broiling hot, and the A/C was broken. Leaving the window open helped to cool the room, but at night, guests were talking loudly and smoking weed outside my window. Also, the refrigerator wasn't working properly, did not keep anything cold. The internet cut out during my stay too, so I could not us... read more
Business response:
Dear Rebecca, We sincerely apologize for the issues you encountered, including the A/C, refrigerator, internet, and unwelcome pests. This is not the experience we strive to provide, and we appreciate you bringing it to our attention. Your comments will be shared with our team to address these concerns promptly. On a positive note, we’re glad you found check-in smooth and our staff friendly. We value your input and hope to improve for your next visit. Sincerely,Hotel Management
Nobody is EVER at the front desk to help you. Every time I and other guests had to wait for someone to show up for 5-30 minutes.
Business response:
Dear Guest, We sincerely apologize for the wait times you experienced at the front desk. Our goal is to provide prompt assistance, and we regret that we fell short during your stay. We are addressing this concern with our team to ensure better availability and quicker response times. Your input is valuable in helping us improve. We appreciate your patience and hope to provide a smoother experience on your next visit. Sincerely,Hotel Management
Not the cleanest place When I arrived I was greeted immediately even though I arrived after 10pm. I had some issues with the keys not working, but they quickly resolved that. There was a heavy Indian aroma through out the hotel. Just something to note if you are sensitive to certain scents. Where I think they failed was the cleanliness. I asked for some plates and silverware and they prided themselves on their cleanliness. But when they handed me my one plate it had dried crusty stuff on it. There was a dead bug on the kitch... read more
Business response:
Dear Jamie, We’re glad to hear our team provided a warm welcome and quickly resolved your key issue. However, we apologize for the cleanliness concerns and any discomfort caused by the scent in the hotel. Your comments about housekeeping and maintenance will be addressed to improve future guest experiences. We appreciate your honest input and will continue working to enhance our accommodations. We hope you’ll give us another chance to provide a better stay.Sincerely,Hotel Management
The front desk person was very rude. He didn't allow us to check in saying, he hasn't heard back from 3rd party reservation. Asked us to wait outside in cold. This didn't happen with any other hotels. It took max 20 mins but this time we had to wait for 30 mins . I requested him to check confirmation number but he was adamant to assist.Also, he is never at this desk so had to drop the key and leave. Tried calling him but he didn't answer either.
Business response:
Dear GANGADHER, We sincerely apologize for the inconvenience you experienced with the check-in process and the behavior of the front desk staff. This is not the level of service we aim to provide, and we will address this matter with our team to ensure it doesn’t happen again. Your comfort and satisfaction are important to us, and we truly appreciate you bringing this to our attention. We hope to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.