Extended Stay America - White Plains - Elmsford

Business response:

Dear Shawanda, Thank you for sharing your kind words! We are thrilled that your overnight stay was enjoyable and that you found the environment peaceful. It’s especially great to hear Jon helped make check-in smooth—he’ll be happy to know he made a difference. We’re so glad you had a positive experience at Extended Stay America and truly appreciate your recommendation. We look forward to welcoming you back in the future! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We always aim to provide a comfortable and well-kept suite for every guest, and sincerely regret the shortcomings in this instance. Your input will be discussed with our housekeeping team to ensure more thorough inspections moving forward. We hope you will consider returning in the future so we can offer you the flawless visit you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for leaving your feedback. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all at very reasonable rates. However, we apologize if there were any issues that kept your visit from being perfect. Thank you again for leaving your review, and we hope to welcome you back for a more fulfilling stay in the future. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. Our goal is to provide a fulfilling experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. Your recognition makes it all worthwhile. We hope you will stay with us again anytime you revisit our area. Sincerely,Hotel Management