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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Improvements Needed Overall good. Amenities and facilities need updating, maintenance and refurbishing. Fitness room equipment doesn’t work, microwave didn’t work, iron and tv work sometimes. Perhaps when cleaning rooms these things should be checked out on a checklist. Internet didn’t work with laptop to get on a work related Zoom meeting. No one could assist me. When calling front desk at night for help the young man didn’t know what to do and told me I was on my own!
Business response:
Dear Lisa, Thank you for staying at Extended Stay America. Please accept our apology for our hotel's amenities not meeting your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Ok stay Hotel is ok, I believe it said breakfast but I didn't see that. It says non smoking but the bathrooms and room smelled like smoke, seemingly coming thru the vents. The kitchen is convenient. My main issue was the bed. When you sit on the end of the bed, the top lift up. There isnt any real comforter on the bed, very thin throw type bedding. Heat worked well though. if you are checking out on a Sunday and want late check out, according to front desk they dont offer it on Sundays?. Overall it was ok for the pricing. Th... read more
Business response:
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Basic Good Servuce Clean room. Need to improve internet. Very spotty or unavailable. Not good for working conditions on business trips.
Nice room for the price.
Business response:
Dear Anthony, We're glad you found your room at Extended Stay America to be a good value. Providing comfortable accommodations at an affordable price is important to us. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another positive experience.Sincerely,Hotel Management
Room was fine except for some sort of strong perfume smell.
Business response:
Dear Donald, Thank you for writing a review of our hotel. It is good that you had a pleasant time. However, we are sorry for the disappointment caused by the problems mentioned. Our front desk can help you with such issues. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Average Stay First room given was filthy. No bedding, teak not emptied, no cleaning done, room smelled. Immediately given another clean room. Bathroom sink clogged. Had to report 2 times before addressed.
Business response:
Dear Lisa, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,388 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.