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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff was AMAZING!!!! Amanda was phenomenal and very hospitable!
Business response:
Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate Amanda went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with her. We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
Room was neat and clean room on first floor was very convenient
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we look forward to your next stay soon. Sincerely, Hotel Management
enjoyable very pleasent
Business response:
Christopher, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Used condom wrapper in the room. I dropped a chap stick I had placed on the night stand so when I went to retrieve it I saw how filthy under the bed was and noticed the condom wrapper. Mold all through out the shower. Bathroom floor maybe got missed on mopping.
Business response:
Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests, so we are concerned about the condition you described of your room, and we have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future to leave you with a much better impression of our hotel. Sincerely, Hotel Management
Clean, convenient but not so comfy I booked this room because of the proximity to the casino and all the good reviews. Well I don’t know what kind of mattress these people are sleeping on at home but the bed was far from comfortable. I hate to say anything negative because the room was so clean, smelled nice and staff was super friendly but I hardly slept at all. The pancake pillows didn’t help.
Business response:
Jason, thank you for being our guest. We are glad you liked our well-kept rooms, friendly service, and excellent location. However, we are very sorry you were not able to enjoy a relaxing sleep due to the mattress. We appreciate you sharing this with us as it helps us improve our future guest experience. Thank you again, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Cleaner than some extended stay hotels I’ve stayed in. Area is kind of sketchy. Outside elevator doesn’t work. WiFi is terrible! Definitely could use some upgrades...
Business response:
Thank you for taking the time to post a review of our hotel. We are sorry for your disappointment with our Free WiFi, as well as the elevator not being operational during your stay. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,349 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.