Extended Stay America - White Plains - Elmsford

Business response:

Mario, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Barbara, thank you for being our guest at Extended Stay America and for the feedback. We are happy you were pleased with your room and had an overall good stay, but we apologize for the maintenance issues you pointed out. We wish we had the opportunity to take care of your concerns while you were here. Thank you once again, and we hope you will visit us when in the area. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell and regret that you found the mattress uncomfortable. We do have a variety of room configurations that may be more suitable to your needs, also please be assured your feedback will be shared with our team as we continually strive to meet the needs of every guest. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more sat... read more

Business response:

Thank you for the perfect review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Amanda, thank you for your gracious rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the review. Our team strives to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management