Extended Stay America - White Plains - Elmsford

Business response:

Kimberly, thank you for choosing to stay at our hotel. We are pleased to know you liked our associates, but we are sorry our accommodations did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us aga... read more

Business response:

Hollie, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your feedback and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Although you had a pleasant check-in experience, we are sorry for the service issue you encountered. We have shared your feedback with the appropriate team so we can improve our guest experience. Thank you for choosing us, and we hope to see you again the next time you travel to this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the feedback. We are glad to know you had a nice stay and that you were impressed with our ideal location and courteous associates. We value your observation and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for not meeting your expectations with our accommodations. We only wish we had the opportunity to resolve this issue while you were here and would have done our best to ensure you are comfortable. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Tina, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management