Extended Stay America - Wilmington - New Centre Drive

Anonymous 

on Expedia

11 years ago

Not recommended We will not stay here again nor will we recommend it. 

Anonymous 

on Expedia

11 years ago

Dirty and stinky and unstocked Our room was dirty. The room was non smoking but smelled like an ashtray. It was a pet friendly and smelled like dog. The kitchen and bathroom floors were dirty and stained. There was no shampoo for the shower and there was no hairdryer. We went to the desk to ask for air freshener for the room and they gave us a gave bottle of smoke nuetralizing spray. We were in town one night for a siccer tournament and we checked out as soon as we woke up the next day 

Cammack 

on Expedia

12 years ago

Accommodation not as described by Hotel. com It certainly was not a suite. 

Gary Smith 

on Expedia

12 years ago

The staff members were very nice and accommodating. However, we were concerned as we drove in to see a car in the parking lot up on a block under one of the wheels...looked like something you'd see in a bad neighborhood. The hotel was nice but it wreaked of cigarette smoke in the lobby and I confirmed that we had requested a smoke free room. When we got to the room, it looked nice but the carpet was wet. The manager said that it had just been washed and would be dry very soon. The lounge chair had also been washed and was al... read more

Anonymous 

on Expedia

12 years ago

Very expensive for no housekeeping services Perhaps I missed it in my research prior to reserving, but I was very surprised that there was no daily housekeeping for my room...not even minimal. It was up to me to keep myself stocked on towels, toilet tissue (there was no boxed tissue, so toilet tissue went faster than normal because it had to be multi-purpose), coffee, and to empty my own trash. For this lack of service, the cost should not be as high as for similar hotels that include this service in the cost. One night, the... read more

Anonymous 

on Expedia

12 years ago

Burnt Popcorn causes evacuation Hallway smelled like ashtray. Burnt popcorn at 3am causes hotel evacuation. 

Anonymous 

on Expedia

12 years ago

Passing the buck I did the online registration of course but then also to confirm my registration with the hotel IMMEDIATELY after using Expedia. My NONsmoking room was confirmed and PAID FOR with the desk. When I arrived two weeks later, I was given the song and dance that they had nothing to give me but a smoking room (3rd floor reeks of smoke as does the elevator). The desk clerk complained about Expedia overbooking but as I checked in at 3:30 pm which was only half an hour past their check in time ... my room which was a... read more