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Extra Space Storage
- Self Storage
- Richmond, CA
About this business
Location details
1900 Meeker Ave, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Still keeping my crap safe. Thank you. The woman that signed me up was super nice and not super imposing on trying to get me this or that extras. Just rent to me. I pay. I keep my crap here. It makes home feel more like a home. And my storage is for the crap I don't want to see but once a year, Halloween costumes, bizarre covid masks, Christmas ornaments, weird shit I buy at thrift stores that I only wear once in a blue moon. You won't need insurance at this place. Knock on wood just in case. and when times get tuff I can g... read more
Business response:
Thanks for the awesome review, Christophe! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Stop by our office or give us a call at 888-STORAGE at any time if you need assistance or have any questions.
I had a storage here at this location. I recently came and and got all of my belongings OUT. I was paying $300 a month. No problem. I felt it was a little pricey, but I thought it was a nice clean place. Well place is clean and nice, but customer service SUCKS. I pulled up one afternoon, and as I got out of my car, the lady that works there and lives upstairs or manages the place comes half way out the door on the phone and tells me without me even speaking to her and proceeds to tell me to read the door. That's fine but ... read more
Business response:
Victoria, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements.
YES BEWARE! It could have a been a 5-star review because the space is fine and so is the access. However 5 months after I signed up Extra Space increased my rate by $24/month. When I called they said I had a short-term "promotional" rate. This was complete news to me! It's an easy tactic: rent at a competitive price, and once the person moves in, raise it arbitrarily. It's a lot of work to move my furniture again, and they know it and take full advantage. I believe it's corporate policy at Extra Space, and has nothing to ... read more
Renters BEWARE! They will do everything they can to get you in; Give you a grand tour of the property, offer the use of their box truck, and even a great First Month Discount. Once you're in, it's different story. The "know-it-all" attitude reveals itself with the 2 managers on duty (Husband and Wife duo). Rates increased for us more than 25% in the 4 months we were there. They forced their insurance on you, which other companies offer the option to use their insurance if you don't have your own. My First month rate with in... read more
The couple that runs it is knowledgeable about their product and super to deal with on getting into the unit or set up or moving out. I went in to get my unit at another location in California. They got the paperwork done and that wasn't so easy and secured my unit for November in another county. Stay away from Public Storage! The people that run their facilities are not knowledgeable or helpful and most at locations didn't speak English. I don't know the top 5 languages spoken in America just ole' English.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 908 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.