Extra Space Storage

Daniele R. 

on Yelp

11 years ago

YES BEWARE! It could have a been a 5-star review because the space is fine and so is the access. However 5 months after I signed up Extra Space increased my rate by $24/month. When I called they said I had a short-term "promotional" rate. This was complete news to me! It's an easy tactic: rent at a competitive price, and once the person moves in, raise it arbitrarily. It's a lot of work to move my furniture again, and they know it and take full advantage. I believe it's corporate policy at Extra Space, and has nothing to ... read more

Jermaine G. 

on Yelp

11 years ago

Renters BEWARE! They will do everything they can to get you in; Give you a grand tour of the property, offer the use of their box truck, and even a great First Month Discount. Once you're in, it's different story. The "know-it-all" attitude reveals itself with the 2 managers on duty (Husband and Wife duo). Rates increased for us more than 25% in the 4 months we were there. They forced their insurance on you, which other companies offer the option to use their insurance if you don't have your own. My First month rate with in... read more

Tyler S. 

on Yelp

12 years ago

The couple that runs it is knowledgeable about their product and super to deal with on getting into the unit or set up or moving out. I went in to get my unit at another location in California. They got the paperwork done and that wasn't so easy and secured my unit for November in another county. Stay away from Public Storage! The people that run their facilities are not knowledgeable or helpful and most at locations didn't speak English. I don't know the top 5 languages spoken in America just ole' English.