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1900 Meeker Ave, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I rented a storage unit here for 2 1/2 years. In that time, I had many interactions with Chris and Andre, who manage the facility (back in the days when it was All Aboard). they are the best-very knowledgeable, very courteous and always professional no matter how trivial the issue. The facility is well-kept, safe and I never had to worry about my stuff being stored there. If you want to keep your belongings safe and know that it's being watched over and taken care of like you would contact Chris or Andre.
Six years ago I had to find a storage quickly as I was deploying to Iraq. These folks were there and helped massage all my concerns. They took the time to explain everything from A to Z and gave me a tour of the facility. They listened to my situation and set my concerns at ease. I have had many an occasion to interact with the staff and management there over the past six years and have enjoyed each one. Although I will no longer be needing their services, I would suggest them to anyone that maybe in need of a storage facili... read more
The owners here were my business clients for years so when i needed a storage unit i came to them. I couldnt be happier. The price is competitive for the space offered and the location couldn't be better. The property management lives on site so the facility is never left unattended. The staff here gets to know you on a personal level and whenever you come around they make you like family. A majority of their clients have been with them for years which says alot about how well this facility is ran and out of all the storage ... read more
aware this place not save i got robbery bad people broke the lock and steal everything in my storage this is not save so many bad people
Business response:
We are deeply sorry to hear about your experience and the distress this situation has caused, Yusnawaty. At Extra Space Storage, the security of our facility and our customers' belongings is a top priority. Please contact us directly at 888-STORAGE so our team can assist you and look into this matter further.
Christine and Andre run Extra space facility on Meeker St. They are friendly and helpful and keep the place super clean. They get 5 stars. The only reason I am leaving is that my rent for a 5x8 storage unit started at 157, when I moved in at the end of November. At the end of January, Extra space notified me that by the end of February, the rent due would be 257. While I expected an increase, as I received a special move in price, 60% seemed excessive after just 3 months. I checked the rates online and the instore pri... read more
Business response:
Hi Maria, thank you for your review. We're glad Christine and Andre are friendly and helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Two days before Christmas, thieves broke in thru the rear fire gate and for 8 hours proceeded to empty out valuable items from over 70 units, including mine. So much for the on-site manager who never heard the grinders going ALL NIGHT! They have done NOTHING different since then. I obviously moved what little I had left. Didn't know at the time of renting a unit, but Extra Space is well known for break-ins. Put your valuables there at your OWN RISK!
Business response:
Hi Cougar, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 237-1900?
I was initially so thrilled with Extra Space Storage. They were friendly and thorough with my move in, and I became a walking advertisement for them. I told many friends and family members how happy I was with my 5x8 storage unit. When a note came in the mail after just 4 months that there was a rate increase from $105-$133 based on market conditions, I was surprised, but I figured that it was a tolerable increase and still well worth it. When six months later, another postcard came in the mail raising it to $233 per mon... read more
Business response:
Thank you for leaving us a rating, Alicia. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (510) 237-1900 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Got a call and vcmail from Elsa about a storage unit that opened. When I called back 3 min later she had sold it to someone else. If you call people don't leave a vcmail knowing you will sell the space once you reach someone live. This scenario is a good example of lack of customer service, why have a wait list defeats the purpose. When I pointed this out to her she got defensive and said "oh well." Customer obsession, training of employees and better business model needed.
Business response:
We appreciate you taking the time to leave a review, Alena. Your feedback is very important to us and will be reviewed internally. If you'd like to share additional details with our team, please don't hesitate to reach out to us at 888-storage.
Storage was fine, no complaints. Secure, clean, great on site managers. I was there for several years, a couple small rent increases but ok. Problem was a sudden rent increase of 66%. So I moved, got a bigger space for a lot less nearby. I don't recommend Extra Space Storage...
Extra Space Storage has a 4.9 star rating with 908 reviews.
Extra Space Storage is closed now. It will open at 6:00 a.m.