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Extra Space Storage
- Self Storage
- Redlands, CA
About this business
Location details
321 Alabama St, Redlands, CA, 92373, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Need to give a 5 stars this location is the best !! I moved from a different location same company but really have to give her Ally excellent customer service Ally was really really great !! she help me go through all the detail which the other location didn't provide me at all. I'm glad that I found her :)
Business response:
Thank you for your wonderful 5-star review! We are thrilled to hear that Ally provided you with excellent customer service. It's great to know that she took the time to go through all the details with you, ensuring you had a positive experience at our location. We appreciate your kind words about Ally and our facility. Thank you for choosing our storage company, and we're happy you found the right location for your needs.
Employees are very nice and easy to work with, storage is open early and stays open late for convenience. Very clean units felt very secure. Would get a unit here again in the future
Business response:
Hi Jeremy, thank you for your review. We're glad our team is very nice and easy to work with. Providing renters with clean and secure facilities is our top priority. Please stop by the office if we can help you with anything.
Mike got me totally hooked up with a space and a price that worked for me. He was honest and transparent and I appreciated that.
Business response:
Hi Linda, thank you for your review. We're glad Mike got you hooked up with a space and a price that worked for you and was honest. If you need anything, do not hesitate to reach out to 888-storage.
Very helpful and right to the point. Got us moved in in less than 20-minutes and when I was done with the unit, checkout was even faster. Never had one problem, place was kept very clean, never an issue with access. Thanks!
Quick & easy. Great customer service, too. They seemed efficient, clean, and secure when I signed up.
Business response:
Thank you for the excellent rating, R! We're happy we were able to provide a smooth rental experience. We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. Feel free to stop by the office if you need anything!
Had a great experience renting here. Ally was super friendly and the lease expectations were easy. We got in and out just fine with no concerns. Location is super nice as the driveways are very large and there is plenty of space to maneuver, even with a trailer and other vehicles present. We had three different units during our move, and this is the only location I would recommend. It wasn't the cheapest location, but it was way better than the others.
Business response:
Thanks for the awesome review, Michael! We work hard to meet the expectations of our customers, and we're happy to hear Ally was friendly and made sure the lease was explained clearly to you. We are happy we could provide you with an easy to navigate facility as well. Email us at customerservice@extraspace.com if you need anything!
Mike assisted me! Great help. Location is convenient as well. Thanks for the lovely customer service!
Business response:
Thanks for taking the time to leave us a review, Lucy! We are so glad Mike could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!
Ally was my front desk contact. She was so helpful and efficient. She made my experience easy at a time (moving house) that can be really stressful. Extra Space Storage needs to be careful because someone should snap her up for an Admin Assistant job (although she's probably shooting higher).
Business response:
Hi Mark, thank you for your review. We're glad Ally was so helpful, efficient, and made your experience easy at a time that can be really stressful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
Professional and friendly staff. Secured area with gates, cameras and lights. Used this placed for a short period (6 months). I had no issues with billing nor service. I called ahead of time to terminate service so that I wouldn't get billed an extra month. Everything went as anticipated.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 799 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.