Extra Space Storage

K. G. 

on Yelp

6 years ago

Recently my fiance and I had the misfortune of losing our home. In our devastation we rented the first storage unit we could find, closest to the house we were losing. Unfortunately, this was a disaster. The woman running the San Pablo Dam Road Extra Space storage facility was a continuous nightmare from day one. The only way I can explain her constant presence and intrusion in our access to our unit was that she must watch the security camera every minute of the day sure that somebody is going to come on site and commit som... read more

Lisa K. 

on Yelp

6 years ago

REPEAT CUSTOMERS OVERCHARGED ON PRICING I have been a dedicated Extra Space Storage customer at this facility for over four years. Recently I downsized my unit from a 5 x 10 to a 5 x 5. Staff seemed extremely helpful to help transfer my old policy to the new one, making me think they were helping save me money. However, once I looked at pricing online, I realized I was being OVER-CHARGED $20/month on my new unit. When I asked about the difference in pricing, I was told the online price doesn't apply to repeat customers and i... read more

Tombleweed J. 

on Yelp

7 years ago

Moved out with 14 days left before the next months bill was due. Person named Lisa told me she would pro-rate my bill. When I called about it. She hemmed and hawed and made a bunch of BS excuses saying it wasn't going to happen. This is the new American business model. Flip the middle finger to a customer over a few bucks instead of keeping your word and ensuring repeat business. 

Steve H. 

on Yelp

10 years ago

I would perhaps consider 2 stars because the girl that rented me the unit was very nice and helpful. However, she failed to fully explain this lock situation that goes on with this company which is wierd and as it turns out caused a big blowup with my relationship with ESS. When you rent the unit there is only one lock that you must purchase from ESS. It is some sort of a round cylinder lock .Anyway, there is nothing else you could use it for so when I vacated my unit after only needing it for a couple of months, I got my t... read more

Sher A. 

on Yelp

11 years ago

I have rented a storage space from two separate Extra Space facilities. The location in El Sobrante, I rented for only one month. I noticed that when I went to move out of the storage many boxes had been opened. The tape was removed and the edge of some boxes were broken open. I rented in Vallejo after that, and my unit was burglarized and many items were stolen. The manager said that the thieves came in after closing and used an instrument to pry open the security gates. I am starting to wonder about these people beca... read more

Mike W. 

on Yelp

13 years ago

I have a large storage unit here, I've had it 10 plus years, and I discovered the hard way that the internal design of the buildings ( between one lower unit and the next) is not hardened for criminal-thinking people wanting to rummage their next door neighbor's unit. I won't give away the method that allows for people to move between units once inside, But I find this utterly poor design and I am really thinking deeply about leaving as a client. I suppose I will ask the owners to see if they will do the work needed to secu... read more

Heidi K. 

on Yelp

14 years ago

Late in the afternoon on Saturday I rented an 8'x9' unit. The buildings are older and musty but that was okay. I was extremely tired and the office manager had an appointment so I tried to hurry on her behalf. She was nice and professional. Sunday I returned with my moving truck to move my things in. when I went up to the unit again, I noticed 2 things. One, the unit seemed a bit narrow for 8'. So, I decided to measure the unit. I did and found out it was 5 feet wide! I called the 800 number, and they said they could do not... read more

Jason K. 

on Yelp

14 years ago

I was going to write a really long and detailed review about why no one should rent from them, but I will put it simply: there was a break-in to my unit and two others on 1/2/11 and I had several irreplaceable valuables stolen. I found out later that Extra Space DOES NOT lock their warehouses at night, thus giving would-be thieves a perfect opportunity to hop the fence and walk right in. STUPID! The locking mechanism on their inside unit doors is very easy to break, as I was able to see on mine and the two other units hi... read more