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Extra Space Storage
- Self Storage
- El Sobrante, CA
About this business
Location details
3516 San Pablo Dam Rd, El Sobrante, CA, 94803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
If you rent online and the "web rate" seems too good to be true, it is. After only 4 months, they increased my monthly rate by nearly 25% to match the "in-person rate". The facility and the unit, itself, were fine.
Business response:
Hi Steve, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
I set up an appointment to come in this friday. They have called me 3 times trying to get me to pay for it over the phone after i said not to call me
Business response:
Hi Zachary. We would love to hear more about your experience so we can help make things right! Feel free to contact us at (510) 223-8565 with any specific details so we can work on improving your experience!
I recently rented a space here. I was given an outdoor unit. The unit leaks water as my stuff had visible water on it. Took photos of the water on my stuff and moved out of the unit. Sent manager Lesea an email with pictures. A week later she calls back to say there is no water in the space and the previous renters had no problems. Even with photos she didn't believe me. Then she says I get no option to move to another unit and no refund. She sent me an email terminating my rental agreement. No options discussed. N... read more
Business response:
Hi Jose, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Recently my fiance and I had the misfortune of losing our home. In our devastation we rented the first storage unit we could find, closest to the house we were losing. Unfortunately, this was a disaster. The woman running the San Pablo Dam Road Extra Space storage facility was a continuous nightmare from day one. The only way I can explain her constant presence and intrusion in our access to our unit was that she must watch the security camera every minute of the day sure that somebody is going to come on site and commit som... read more
Business response:
Hi K.G, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
REPEAT CUSTOMERS OVERCHARGED ON PRICING I have been a dedicated Extra Space Storage customer at this facility for over four years. Recently I downsized my unit from a 5 x 10 to a 5 x 5. Staff seemed extremely helpful to help transfer my old policy to the new one, making me think they were helping save me money. However, once I looked at pricing online, I realized I was being OVER-CHARGED $20/month on my new unit. When I asked about the difference in pricing, I was told the online price doesn't apply to repeat customers and i... read more
Business response:
Lisa, thank you for taking the time to leave us a review. We're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally.
Moved out with 14 days left before the next months bill was due. Person named Lisa told me she would pro-rate my bill. When I called about it. She hemmed and hawed and made a bunch of BS excuses saying it wasn't going to happen. This is the new American business model. Flip the middle finger to a customer over a few bucks instead of keeping your word and ensuring repeat business.
I would perhaps consider 2 stars because the girl that rented me the unit was very nice and helpful. However, she failed to fully explain this lock situation that goes on with this company which is wierd and as it turns out caused a big blowup with my relationship with ESS. When you rent the unit there is only one lock that you must purchase from ESS. It is some sort of a round cylinder lock .Anyway, there is nothing else you could use it for so when I vacated my unit after only needing it for a couple of months, I got my t... read more
I have rented a storage space from two separate Extra Space facilities. The location in El Sobrante, I rented for only one month. I noticed that when I went to move out of the storage many boxes had been opened. The tape was removed and the edge of some boxes were broken open. I rented in Vallejo after that, and my unit was burglarized and many items were stolen. The manager said that the thieves came in after closing and used an instrument to pry open the security gates. I am starting to wonder about these people beca... read more
I have a large storage unit here, I've had it 10 plus years, and I discovered the hard way that the internal design of the buildings ( between one lower unit and the next) is not hardened for criminal-thinking people wanting to rummage their next door neighbor's unit. I won't give away the method that allows for people to move between units once inside, But I find this utterly poor design and I am really thinking deeply about leaving as a client. I suppose I will ask the owners to see if they will do the work needed to secu... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 946 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.