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Extra Space Storage
- Self Storage
- Dallas, TX
About this business
Location details
5701 E Northwest Hwy, Dallas, TX, 75231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This place puts up its prices "to keep with market value". I was told when I first complained about the increase of rent, that I was given a discounted price because I looked like I couldn't afford it at the full price!! You have to wait until 0930 until the office opened up and then they maybe on time or not!!! They say it's climate controlled, it's hot has hell in here. As soon as we can, we will be changing to a different company!! If I could give them zero stars I would!
Business response:
John, we do raise our rent from time to time in order to keep up with rising costs associated to the cleanliness and security of the facility. We are also sorry to hear about the wait time at the office and temperature in your rental unit. We will forward your feedback along to our team so that they are aware of your concerns.
Reasons I feel the experience was not up to par: 1) I was told it was okay to have movers at facility to move in at 9:00am, when we arrived the facility was close and did not open until 9:30am. (This was a weekday) 2) This was on April 2nd and I still have not received a call from the district manager to discuss event. (I have called 4 times requesting contact with the manager and I have never spoken with him) 3) I found out after 3 months of having my 1st garage at this location that Amex offers reward dollars for using cr... read more
Business response:
Jessica, customer service is very important to us, so we're sorry to hear you haven't had the best experiences. We will pass your feedback along to our team to make sure your concerns are addressed and improvements for the future are made. Apologies again and thank you for the feedback.
The facility is quite clean, but they raised our rent after only a few months. The letter we received says that they needed to raise our monthly charge since "market rates" had gone up. This was disappointing to hear, especially given that the price on their website for our unit is actually less than when we first leased our unit four months ago. Beware of the bait and switch.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,346 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.