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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
4728 Fountain Ave, Los Angeles, CA, 90029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Don't rent here they will double your rent out of nowhere! Not notice at all. The initial rates They give are just to get you in.
Business response:
We appreciate your reviews, Tyler. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
They still stay open until 8 pm when extra space personnel are not there and no manager living on site . And they want their high price rent for that dump ! Got over robbed and still leaving the place opened for people to stay there and rob the place . Still waiting for my insurance for my damaged items not playing with this will choose other avenues if I have to so all extra space customers can also profit from it legally . Oh and that question they ask how much is your stuff worth ? That's so evil and suspicious . They nee... read more
Business response:
Hi A, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Beware they will raise the cost of your rental unit without warning within *months* of your signing up. Is this even legal? They don't tell you that they'll raise your rent to "market rate" when they gladly take your money when you first rent a unit. Extra space storage is a huge scam!!! They have purchased many fake five-star reviews on Google Maps. Look how many of these people have only reviewed this place and nowhere else! Re: Extra Space reply. "Rising costs of top notch storage." Ha! More like bait and switch. You ad... read more
Nice manager and all, but when he didn't allow us upstairs to lock the unit cause it was after hours, he put his own lock on the unit. Three days later we open the unit to find our most expensive and precious items missing, It's outrageous. My computer , HomePod, etc. Shame on Extra Space for whatever role they had in this. Bunch of crooks. To be continued ....
Business response:
Hi Keith, thank you for your review. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time... read more
Stay away from this Storage!!! My family and I purchased brand new bicycles in the beginning of the year and decided to rent a storage unit so they don't get stollen. Well that was the worse decision we made!!!. We only had 5 months renting a unit at this location and 4 out of 8 bicycles were stolen from our unit. The worse part is that the "main surveillance cameras" does not catch anyone walking out of the storage with 4 bicycles. Why have cameras then? Apparently it's been under investigation and I have not bee... read more
The units in this place are fine, clean, well lit and easily accessible. They could definitely do with more carts as there's only four for the entire facility and sometimes you have to wait for one. The location is a bit sketchy as some other reviews mention, yes, usually some dodgy looking people hanging around outside but the gate and elevators are operated with a key code so I've never felt unsafe from those people. So one star for the cleaners who do a good job at keeping the facility clean. The unsung heroes. But.. Zer... read more
Business response:
Hi Annie, thank you for leaving us a review. We strive to provide 5 star customer service and are disappointed to hear that we fell short. Thank you for sharing your feedback, we will be sure to review internally.
AVOID THIS FACILITY it is unprofessional, overpriced, and located next to a burned out shopping center that is overrun by tweakers!!! Unprofessional facility. They closed off the entire floor without informing the tenants, leaving me without my medication.
WOW where do I start?! Well after skimming a few reviews for this property it seems that everyone has the same opinion as me!! The Manager of the property whose name is MARTIN is an absolute nightmare to deal with, and soooooo unprofessional. My story goes a little like this; I get to the location at 5:30pm on a Friday evening after battling horrible LA rush hour traffic! I rush out of my car and bolt into the office, as I enter the office an associate (female) also very rude and unpleasant, asks me if I am here to make a ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,126 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.