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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
4728 Fountain Ave, Los Angeles, CA, 90029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
First of all I'd like to start by saying that if I could give negative stars, I would. One star is too many for this shit hole. WORST STORAGE UNIT I HAVE EVER RENTED. EVER. The manager, Martin, was so rude and unprofessional. Gave me the wrong number for my unit (my first time visiting since my movers had brought in my stuff) and had me walking around the creepy hallways endlessly for over 15 minutes trying to find a unit number that didn't even exist. Finally found my actual unit number in an email, tried to go back to my ... read more
Beware of this company the short & sweet is they reserve the unit for 1 price then require you to buy their insurance if you don't have your own renters insurance. It wouldn't have been a issue if they would tell you that when making the reservation but IMO it seems very shady when Martin R. Offers you a lower rate once your there in person, just to hit you with the insurance rate after you start filling out the paperwork....bait & switch much!
If you enjoy feeling helpless and relish paying over $100 a month for an angry little man to keep your belongings captive in a smaller-than-advertised cubby, then this is the place for you! I am not one of those people who thinks that the customer is always right; I follow the rules and expect fairness in advertising. For example, if the website and automated phone system says the gate hours are until 8pm, you can count on me to be out by 8pm. For some reason, the manager decided to deactivate the (single) elevator at 7:45p... read more
It was good for the time frame I needed it. Fix this. JUST ONE ELEVATOR. What a bummer!
if you value your money, safety, and dignity... do not rent here or at any Extra Space Storage facility in Los Angeles. They're liars and crooks. RUN. I had a horrendous experience with this facility, the manager Martin R., and with their phone bank staff. First off, this place is NOT SAFE. Right outside the garage doors (which are located in an alley) is a mini tent city full of men drinking and throwing beer cans, shady characters wandering around, transsexual prostitutes and homeless people (many who are high as a kite.)... read more
One of the regional managers reached out to me to honor Martin's pro-rated quote but I am still waiting to see if I actually receive the refund before changing my rating on the company. However, I still standby my thoughts on Martin. He definitely needs some customer service training.
The Manager, Martin R., barely speaks English and has been very disrespectful to my partner and I several times we have been there. They raise your rate at 5 months, then again a 2nd time at 10 months - over a 10% increase each time. Who does that? They De-activated the code to the side door, and now I have to go through the garage where the cars and vans go - a safety hazard since I am always on foot. The building is old and musty and the elevator is sometimes out I've found. The only reason I'm giving them 2 stars is becau... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,130 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.