This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Phoenix, AZ
About this business
Location details
3770 E Bell Rd, Phoenix, AZ, 85032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Everything went smooth. The new manager was help full in all aspects. Facility was clean when I went in. He managed to explain everything since we're first time using a storage.
James was outstanding- his customer service / follow up / professionalism with a personal touch and extensive knowledge of the storage industry was above board to say the least. He set my expectations up perfectly and I walked away with a sense of peace in the midst of a very unsettling day. Thank you James- Extra Space is lucky to have you representing them on the front lines.
Archie was a great help. Fast, easy, efficient. Storage units are clean and easy to get to.
The man (I think manager) that works at the front office is so professional, helpful, kind and knowledgeable about the units and products they offer. Moving is stressful and storing my valuables here gives me peace of mind.To me the prices are a little high , but this is my second time back because of the service.
FANTASTIC service and clean units. We moved across the country and our movers came earlier than expected. We needed a unit urgently and got our unit within an hour. Jim couldn't be nicer or more helpful. Rates on the cheap! I happened to be at Uhaul yesterday and their units for the same 10X15 are 259 per month....We paid MUCH less than that!! Go here!
Me tube que mudar de mi casa a un departamento y puso mis cosas en el storage de ka 53ave y lithum creo que es la calle entre el freeway 10 y la roosevelt muebles televisiones rooa y zaoatos y herramienta y todo me robaron y ellos no se quieren hacer responzables no tienen alarma ni seguridad alas 2 de la manana se neten homelees y ahi duermen no lo recomiendo no hay nada de seguridad
Scam price gouging!!! You rent a unit and a month before your agreement is ending, they double the rent rate for your unit. By the way, No Customer Loyalty, you cannot renew at your current rate or the sale rate, that is only for new customers. Just like Dishnetwork and DirectTV, I hope your business sees the same demise as those cable providers.
Business response:
Thank you for bringing this to our attention. Please contact us at (602) 493-8405 to discuss your concerns further.
Extra Space Storage recently bought Life Storage and in short order began raising their rates dramatically. In February of 2024 my rent was $68.40. In March, it was raised to $82.84 and now they raised it to $163.40. That's an increase of 139% in just 8 months. Discussing this with their district manager was futile, so I moved to a place that abides by California Rental Laws.
Business response:
We're disappointed to hear that we lost your business due to a rate increase. Our unit rates change based on market values, and we adjust them periodically to reflect those changes. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally.
I have stored items here on two occasions, and there were pest infestations during both of them. During my latest experience, I discovered rat feces and moved out immediately. I won't be storing anything here again.
Business response:
Hi Robert, thanks so much for your review! We are thrilled to hear your experience with Genesis was positive and are always here to help with your storage needs! Give us a call at (602) 493-8405 or stop by the office if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,045 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.