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Extra Space Storage
- Self Storage
- Phoenix, AZ
About this business
Location details
3770 E Bell Rd, Phoenix, AZ, 85032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Wonderful customer service. Professional, efficient and friendly. Good job, Stephanie and Tarik. Extra Space Storage had just what I needed.
Business response:
Hi, David! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stephanie and Tarik!
Everything went smooth. The new manager was help full in all aspects. Facility was clean when I went in. He managed to explain everything since we're first time using a storage.
James was outstanding- his customer service / follow up / professionalism with a personal touch and extensive knowledge of the storage industry was above board to say the least. He set my expectations up perfectly and I walked away with a sense of peace in the midst of a very unsettling day. Thank you James- Extra Space is lucky to have you representing them on the front lines.
Archie was a great help. Fast, easy, efficient. Storage units are clean and easy to get to.
The man (I think manager) that works at the front office is so professional, helpful, kind and knowledgeable about the units and products they offer. Moving is stressful and storing my valuables here gives me peace of mind.To me the prices are a little high , but this is my second time back because of the service.
FANTASTIC service and clean units. We moved across the country and our movers came earlier than expected. We needed a unit urgently and got our unit within an hour. Jim couldn't be nicer or more helpful. Rates on the cheap! I happened to be at Uhaul yesterday and their units for the same 10X15 are 259 per month....We paid MUCH less than that!! Go here!
Do not believe anything they tell you! They moved my rate from $118 to $198 within 3 months of me moving all my stuff here! They're con artists! They told me my rate was locked for 12 months. Liars!!!
Business response:
We apologize for this experience, Leonard. Please call us at 888-786-7243 so we can address your rate concerns directly.
Me tube que mudar de mi casa a un departamento y puso mis cosas en el storage de ka 53ave y lithum creo que es la calle entre el freeway 10 y la roosevelt muebles televisiones rooa y zaoatos y herramienta y todo me robaron y ellos no se quieren hacer responzables no tienen alarma ni seguridad alas 2 de la manana se neten homelees y ahi duermen no lo recomiendo no hay nada de seguridad
Scam price gouging!!! You rent a unit and a month before your agreement is ending, they double the rent rate for your unit. By the way, No Customer Loyalty, you cannot renew at your current rate or the sale rate, that is only for new customers. Just like Dishnetwork and DirectTV, I hope your business sees the same demise as those cable providers.
Business response:
Thank you for bringing this to our attention. Please contact us at (602) 493-8405 to discuss your concerns further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,308 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.