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Extra Space Storage
- Self Storage
- Lodi, CA
About this business
Location details
600 S Cherokee Ln, Lodi, CA, 95240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Rats in every single unit and most hallways smell like urine.
Business response:
We really appreciate you taking the time to share your feedback, Saje. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
Due to multiple gate issues I was unable to move out on two separate weekends. Office said they would credit my last months rent as I moved out only days into my billing cycle, and they never did. On top of that, it appears people may be living in units, and / or storing edible items. As a result my unit was over run with rodents, destroying my couch. I have made two attempts at submitting the website contact form and have not received a response.
Business response:
Thank you for taking the time to share your experience, Brendon. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (209) 368-9600 if you need anything.
This is the last place you want to rent storage from I have been here for over a year almost a year and a half I've always paid on time and they raised my fees from 154 a month for a 10x10 to $204 I talked to them about it and said that's not right considering that I have been here for so long and we are about to go into a huge recession with these gas prices and they want to up their rates then on top of that I leave my storage and they won't give me the remaining balance so basically I paid for an entire month and only use... read more
Business response:
Thank you for your review, Monica. We are sorry to hear we failed you. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate change will take place. It's disappointing to know we lost your business but appreciate you taking the time to let us know where we failed! Please don't hesitate to reach out to us at 888-storage to discuss this further or if you would like to reconsider storing with us.
Place has rats. Reported it to staff and they did nothing. Most of our belongings were protected but the rats did chew through some cardboard boxes and their feces were everywhere. Seen many homeless around the facility and they're camped just outside fence line on freeway. Wife never felt safe going there. Top it off they gave notice to raise rental fee almost double so we are out!
Business response:
We're sorry to hear about your experience, Erik. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (209) 368-9600 so that we can assist with your concern.
DO NOT STORE YOUR STUFF HERE. There are people living here. There were always sketchy homeless people coming up to us whenever we had to stop by. Also the rat problem is unbelievable. We moved out of this storage unit and I had to throw numerous items out due to rat damage and feces.
Business response:
Hi Nikki, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage? Thank you for sharing your feedback with us.
I purchased a storage unit at this facility through an online auction site. When I arrived the employees were very helpful. After paying my cleaning deposit they opened my unit for me I was greeted by dozens of used needles, used tampons, tons of fast food wrappers & cups, rat & mouse shit, and a electric bbq rigged to a car battery (among a HUGE mess). It was apparent that there was one or more homeless people living in the unit. Because this was clearly a dangerous/hazardous issue I requested my cleaning deposit back bec... read more
Business response:
We appreciate you leaving a review, Alison. We're sorry to hear you're unsatisfied with your experience at this Extra Space Storage facility. If you'd like to share additional details with our team, please don't hesitate to reach out to us at 888-storage.
Had my unit broken into and my items stolen. Workers refused to let me see the video. Had to get the police involved. Luckily i had insurance but of course wasn't paid what was worth property stolen.
Business response:
Hi You T., we consider security our top priority and are very sorry to hear about your storage unit experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (209) 368-9600?
I stored my things here for 2 years It was an awful experience . There are a lot of homeless people there who live in their storage lockers. Rats everywhere! I saw it first hand . My locker got broken into last year . The office refused to share the video footage with me . They said that the police could request it . It's a very seedy place . Stay away . I lost a lot of valuable belongings . Go elsewhere
Business response:
Hi Betty, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your self-storage experience was negative and will be sure to share this feedback internally.
This is THE WORST experience with a storage unit I have ever had. When asking about pricing over the phone, I was told it would be a certain amount per month. Then when I got there, I was told that the price doesn't include the MANDATORY insurance for the unit, and in order to circumvent the cost I would have to be on a month-to-month basis. Then 2 months later, received a notice that they were increasing the price by $15/mo bc I was on month-to-month! 6 months later, another increase. It has now reached a price that is almo... read more
Business response:
Jaycee, we're sorry to hear you had a negative experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-STORAGE?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,124 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.