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Extra Space Storage
- Self Storage
- Palm Desert, CA
About this business
Location details
73750 Dinah Shore Dr, Palm Desert, CA, 92211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Don't fall for it! Yes Arianna was a sweetheart when I obtained two storage units. One was a climate controlled unit and the other was not. Well, people beware when they say climate controlled "Units". They are not! I found this out when I moved out my stuff and it was sweltering hot inside. I reported it to Arianna who claims they just started having problems with the air conditioning??? Well, when the movers got all my furniture moved into my house that's when I noticed all my wood had warped and cracked. Again ... read more
Business response:
Hi Kim, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
The facility is clean, climate controlled and available for entry at almost all hours. But it has become frustrating (infuriating) that the availability of carts to move items is almost nil - I spend more time trying to find a cart than moving items in and out. The office claims that carts are being stolen and management is unsure about replacing carts which are a "courtesy" to renters- Hey, management - carts are a necessity! Otherwise you are holding our items as hostage since we can't move them without going out a buyin... read more
Do not put your things in this storage. My rent has gone up 3 times in a little over a year. Their reason? Insurance rates. Absolute bullshit.
OMG. RATE KEEPS GOING UP AND UP.... I have now paid over $15,000.00 - Do yourself a favor and throw away your stuff. What I have in there is probably worth $10,000.00
Let's start out by saying that the facility is clean and well maintained and the staff has been helpful and easy to work with. My problem is that I rented a space four years ago at $100/mo. Since then there have been increases in my monthly rate about every six month and the latest raised my monthly rate to $175/mo. That is a huge increase in rent and certainly not warranted by any increases in expenses or inflation. I seriously doubt that their costs have increased by this amount. Consider the cost to store here and th... read more
I reserved this unit a week before my lease signing date. No where in the paper work was there any notification that if I didn't arrive or call at a certain time of move-in date that they would lease my unit to someone else. This is exactly what happened. I was then forced to rent at the Bermuda Dunes location, but this time the unit was $117 (same style) monthly rather than the $94 I had reserved originally. I'm lucky I got a unit at all. If I didn't have to rent one right away I would have chosen to lease with another comp... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,189 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.