Extra Space Storage

Wanda B. 

on Yelp

3 months ago

The manager and his assistant don't have them stewardship OVER your property theyre Not to be p 

K W. 

on Yelp

8 months ago

I'm saddened that corp has policies that leave the on site people to deal with unhappy customers. My rate jumped 44% in a month with an auto draft. Although they can send me all kinds of information via email, increases are sent via post card thru "snail mail." So you can communicate non-important information via email but on IMPORTANT info like rates you send a small post card in 2025!!!!!!!!!!!!! Then you quote a law like hey we only have to send a post card...because it's law....REALLY EXTRA SPACE STORAGE! This would be ... read more

Susan K W. 

on Yelp

9 months ago

At least storage here for a website. I've had storage here for at least six months. Upon arrival the first time the property was in poor condition. It was recently under New ownership. There were signs indicating there would be improvements. My initial lease. Was six months. I paid for it upfront. My plan was to renew for six months. They more than doubled the price of my storage. Due to the hassle of relocating, I've continued to use the storage facility. I have not been here for months. In the interim, we received a notifi... read more

Alan C. 

on Yelp

a year ago

Do not rent from this place they are a rip off. last month I rented a 10X15 conditioned space for $99.00 a month, paid the first month and the second month @ $99.00 a month. My bill for next month is $179.00 with no notice of an increase. I called and they gave me a $80.00 Managers rebate for next month because they say they sent out a notice of the increase and They did not have my address correct in there system. But from next month on it would be the $179.00. The manager at the 105 Montgomery location told me that it wou... read more

Peady W. 

on Yelp

a year ago

I signed up for a unit 4 months ago in mid November 2024 for $87/month with $16.50 insurance. That's $103.50. This month, mid March 2025, my bill is $183.50. Like so many others in the reviews, I was told the same thing of a 30-day notice was sent by mail, that I did not receive. Mind you I have received voicemail messages, emails, and texts from them for different communications. I had to take an assignment out of state for 10 months, that's the only reason I put my belongings in storage, now I have to take off from work an... read more

Renee R. 

on Yelp

a year ago

I do not like this stiorage they don't have lights for the outside units how in hell can you see at night time but if I don't pay my storage rent they are gonna send my sh?? To an auction so quick these people don't have a heart at all to help others why don't our units have lights on s.gessner it is so dark in that unit anything can happen I am moving my things out I want recommend this company and they go up so so high you better be aware take my word or take the high storage it's on you and have you a flash light I'm do... read more

Rose B. 

on Yelp

2 years ago

I rented a space at 1927 Scott st Houston TX and it was the worse experience ve ever had from the women who checked me 8n. Her lack of concern 9nformationnother than what was scripted she would is the poster child for horrible customer service. I pray no one has to ever deal with her on a long term basis. She definitely has Extra storage information down but abd that understand but she could be less robotic and understanding that she's working with human being 

David S. 

on Yelp

2 years ago

Rented a space in September 2022 received notification in December of 2022 that my rent was increasing by close to $50 come January 2023, my intention was to move out as I cannot afford a $50 preplanned increase every 5~6 months, they offered to reduce rent to $73.15, okay I stayed. August I paid on the 7th due on the 13th as usual and after I made my payment online it said I now owed $107 due September 13, 2023 ? These people Do Not do anything but increase the rent every 5 months! I do not recommend Extra Space Storage unl... read more

Matouš P. 

on Yelp

3 years ago

Excessive price hikes. We stored things at this place for a couple years. The rate hikes are frequent and well beyond acceptable once you move in. Very glad we got out and went elsewhere. Facility not as clean as it used to be.