Extra Space Storage

Michael 1 

on BBB

a year ago

Only reason I gave 1 Star is due to it being the only option. I moved in about 6yrs ago, never missed a payment at the *******,** location. I went 2 months ago and checked on my unit and it's full of mice droppings and urine. Smell is diabolical! I couldn't even go through our belongings. My inlaws have a unit there also with the same issue. I spoke with someone there about moving out via a phone call and I went into the website to move out. I figured everything was completed because I mentioned I didn't want anything from t... read more

Ella Mae B 

on BBB

a year ago

Unprofessional conduct. Changing the amount twice a year without checking your account. 

ROCHE H 

on BBB

a year ago

I EXPERICED BAD CUSTOMER SERVICE AND HATE CRIME/ DISCRIMINATION @ EXTRA SPACE STAORAGE FROM ***************************** TEAM. & *************************** STORE MANAGER @ *******************************: **************************************************************** 

Angel M 

on BBB

a year ago

please listen to these reviews because i found them way too late. my price was almost doubled after the "intro" rate that was never disclosed. 3 months in like everyone else. it is illegal to do this in my state. I will be leaving ASAP and working on a possible refund. this is despicable on so many levels 

Rashawn P 

on BBB

a year ago

I have been with this storage place for 2 years and since they moved over from Life Storage. I have lost over $10,000 worth of items and the insurance company didn't want to pay out much and I should of gotten my pay back from all the months I've paid. They have rodent problems bad and my storage was infested. 

Andrew R 

on BBB

a year ago

I am extremely disappointed with my experience at Life Space or Extra Space Storage. When I initially rented a storage unit three months ago, I was given a reasonable monthly rate. However, I recently received a notification that my monthly rate would be increased by double the original amount!This sudden and steep hike in price is completely unjustifiable and feels like a bait-and-switch tactic. I chose this facility based on the initial cost, and such an unexpected increase is both unprofessional and unethical. Moreover, t... read more

CHRISTOPHER Z 

on BBB

a year ago

STAY AWAY ! All the negative reviews speak for themselves. Deceitful business practices. They tell you nothing upfront and manage to quickly double your rent. The people you speak to are disingenuous and could care less about your problem. They claim market rates are to blame for increases. But then they offer you a different spot for cheaper. That doesnt help when you have paid movers to put everything in storage. Good luck speaking with anyone affiliated with the company. They all have a take it or leave it attitude. When ... read more

Eb S 

on BBB

a year ago

This is the worst storage space anyone can get storage from. When you sign up online, they give you one price, get you locked in. Grabbing all your information etc. Once this is complete. You go in person, they do not honor what you signed up for. Instead they double charge you. If you call and state you want to change the date of payment, they give you the run around. Then slap you with service fees and bogus amounts to pay your storage. This is a big problem with renting storage from this storage unit. If you call ********... read more

Addie F 

on BBB

a year ago

I did a Check Jan 4th 2024 on line because it wouldnt take my card as of July 16 **************************************** every month paying now Im locked out and at risk of loosing everything I own because it didnt go thru. How can u wait 6 months