Extra Space Storage

Master G 

on BBB

a year ago

********. Taking advantage of the elderly by telling them $49.99 a month and then 3 months into it raising it to $130 a month and putting them in a bind all of a sudden. I've dealt with this place in the past as well and they did the same bait and switch price gouging. They are charging an elderly woman over $50 more than the advertised price. When asked why they were charging more than the advertised price they answered "that;s only for new customers". Well duh because you want to get them in cheap so you can sneakily jack ... read more

Katrina O 

on BBB

a year ago

WARNING!!!!! Read the rental agreement contract word by word before you decide to use this company. The online website deals are not deals. The rate they advertise as a special will end after three months and will go up to the suggested rental price without notice. I consider this legal false advertising not only by the website but by the verbiage used in the contract as well. Extra Space Storage is just another company scamming consumers. knowing that most will just pay the additional cost versus moving their belongings to ... read more

Jane D 

on BBB

a year ago

This is the absolute WORST company to work for. Expect to be over worked, underpaid and told "well you chose this job," from higher management.They will not work with you on inclement weather, they will not listen to complaints, especially over workload, and they will not follow employee handbook policy. ******************************* is the absolute worst involved in management. She will black list you from progressing further into your career, especially if you've made a mistake more than a year ago. She will also belittl... read more

Juan C 

on BBB

a year ago

This company is a group of thieves they give you a rate and every 2 to 4 months they increase your rate. The first time was two months into my time they tried to increase from $80 to $160. They dropped to $105 which I just didnt want to move my stuff again now 4 months later they increased from 105 to $200 thats theft I will be pulling my stuff out of that storage facility they are crooks and we allow this type of business to be done in *******. Yes everyone has a right to make money in their business but the honest and ethi... read more

diana f 

on BBB

a year ago

BEWARE!!! This company (specifically pointing you to the location in **********, **) has a history of DOUBLING your rent in as few as 1-3 months after you sign up with them and actually MOVE IN. Look at the ****** Reviews from two individuals that this happened to. There are probably more, but no one came forward yet. My rent went from $58.13 in April 2024 to $116.26 two months later. I had to quickly secure another company that did not have the reputation of DOUBLING their rent in a short amount of time and after you have M... read more

Sue M 

on BBB

a year ago

I had a storage unit At LifeStorage in *********, ** for many years, prior to them taking over from *********. I asked what the protocol was for moving out, of notice was needed or payment different. I was told nothing ---In May my autopayment was made for the upcoming month, I moved out on June 5th, fully expecting a refund for 18 days. Never came. Now the manager is telling me that there is a no refund policy, that I should have notified them prior to making payment as to what my out date would be, then it would have been ... read more

Candy J 

on BBB

a year ago

Price increase $72 to $129 without any advance notice and when I complain, they offered me six dollars but had overbuild me twice for a lock I never requested and also for the non-computer price as if I walked in and never gave me an adjustment for that and would not let me close my unit on the day they built me they claim they need advanced notice, but I didnt get any advance notice 

Valerie L 

on BBB

a year ago

Awful experience terrible horrible be careful of them stealing your money 

Dale M 

on BBB

a year ago

Just reiterating all of the reviews below. Two different units in different states. Both doubled in price in the course of the first year because they know it is a pain to move. Their subsidiary life storage is just as bad. Don't use this company.