Extra Space Storage

Kay K. 

on Yelp

a year ago

I have had a unit at this facility for about a year now but today I had a very uncomfortable uncounted with an employee named Jess. I was parked in front of my unit still seated in the car finishing a conversation with my son's girlfriend. I noticed a truck coming toward me I assumed it was just another patron. A lady got out of the truck and open two doors that led to the inside storage units. I continue sitting in my car she didn't notice, but I didn't notice her looking around. She finally realized that I was still sittin... read more

Colleen K. 

on Yelp

2 years ago

The current Leasing Agent is not customer service oriented, doesn't seem to care for the renters, makes up her own rules; is just not that pleasant to deal with; becomes argumentative. I had an verbal altercation with her, and she began gas-lighting, went passive aggressive. Basically saying she could do whatever she wanted to do. The last incident, happened quite recently, a tenant who had a yard/landscape business in a smaller storage unit, (next to mine) stored a flammable liquid (containing both oil & gasoline). I be... read more

Ayana L. 

on Yelp

2 years ago

my storage price doubled without informed consent and now I am away from the unit and can not retrieve my belongings. This is legally sanctioned extortion and I now have less money for other things in my life. I have complained to management, who just politely put me off and insisted that this is the way they do business. I would never work with Extra Space again. They should be called "Extra Charge". 

Ashley D. 

on Yelp

3 years ago

This place has a horrible manager working there. She does not know how to speak to people. She speaks like a 5th grader can not hold a professional conversation. They should really work on her professional skills. My storage unit got broken into i have the insurance through them and there third party insurer does not hold up there end of it. And extra space storage says there's nothing they can. So don't spend your money here if your storage u it is broken into your sol. They don't care that there third party does not reach ... read more

Carlos W. 

on Yelp

7 years ago

I have a unit at this location. I have o been there 12months and they have increased my rent twice..I spoke with the manger and he said my rent less than what they are renting now, but what does that have to do with 2 increases in a year........I asked for the district manager number or email and he said he can not give it to me (what a joke) he said he will have thr the DM contact me......it's been a week still has not contacted me....... 

Victoria M. 

on Yelp

7 years ago

I finally porcessed the paper work to take them to small claims and look whos calling. When first speaking with the claims departments manager she didnt care if i had proof and said we dont know were the water is coming from from the photos you sent and was told rudely they were not going to cover my loss due to the poor Structure and Maintenance of that facility. Two weeks after my review post i received a call from the front office on site offering me only my last month rent back i thought really after all the lies you to... read more

Connie H. 

on Yelp

9 years ago

Do not, repeat DO NOT, patronize this business. We rented a full unit here for three years. Three different owners, a fire, and now we learn, a history of multiple break-ins, mass break-ins, and useless security. We went to remove things from our unit, found a foreign lock on it, had them help us remove it, rolled up the metal door, and found the unit completely empty. Everything but a mattress and a box STOLEN. Wiped out. Furniture, family treasures, household goods--all gone. The company is giving us the run around, refusi... read more

Derael A. 

on Yelp

10 years ago

DO NOT USE THIS LOCATION. 4 months after moving all my stuff out of this location i am receiving calls from debt collectors claiming i owe this place over over a 1000 dollars? I PAID ALL MY BILLS ON TIME. now i have to waste my time and resources to figure out what this is about. i know one thing for sure is that i paid my rent on time every time. something is not right here THESE PEOPLE ARE SCAM ARTIST. on several occasions i have seen multiple hanging out in a storage unit almost as if they were having a party. THIS LO... read more

L H. 

on Yelp

10 years ago

Sooo I finally moved to another storage. In case it wasn't clear, I have never been more disappointed with any company in my life. I spoke to several people at the company and they all were totally disrespectful and not helpful at all. Rochelle and Carlann (I referred to her as Christy in my last update) were the worst people I've ever dealt with...they use Rochelle to do the dirty work and she gladly accept. Carlann gets involved to lie and mislead the customer to think she's helping when she isn't. And for whoever responde... read more