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Extra Space Storage
- Self Storage
- Murrieta, CA
About this business
Location details
38370 Winchester Rd, Murrieta, CA, 92563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This review is about SANDRA! I feel extremely dissatisfied with Sandra's customer service and lack of tact when dealing with a paying customer. She is short fused, unprofessional and impatient, three things I deem important when working in customer service. As a military family we and others rent space there and I am compelled to let them know we should all move to other storage units in the area. That is how poorly Sandra treated me and I will tell others. This is not OK!
Business response:
We sincerely apologize for your unsatisfactory experience and take your feedback very seriously. We strive to provide excellent customer service to all our clients, including our valued military families. We would greatly appreciate the opportunity to address your concerns directly and work towards a resolution. Please feel free to reach out to us at (951) 304-0060 to discuss your experience further. We are committed to improving our service and ensuring all our customers receive the professional and courteous treatment they... read more
Three months later, another rent increase. I'm am now paying almost triple the original advertised rate. PLEASE DO NOT RENT FROM HERE. THEY ARE A SCAM
Business response:
Thank you for leaving us a rating, Rob. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Hello all, I have been treated very unfairly by the employees here, I reserved a space on Sept 27th 2023, and was never able to move in, I made the appropriate calls to Sahsa and Mike and advised them I would not be moving in within days of the date I was to move in, I stated I understood there would be charges assuming a month of rent, I put this on my card that I do not use often, and went on with my day to day, now it is January and I am still being charged, I called again and Mike stated he would submit a refund which I ... read more
Don't rent from these greedy bastards. They raised my unit from $75 to $155 for a 5 x 10 unit in ONE MONTH. I was a good customer for 2 YEARS but this unacceptable. Whoever is in charge of pricing should be sent to live in a hole in Siberia. I got the same size unit for $55 at Public Storage. Don't waste your money on these creeps.
Business response:
Phillip, thank you for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please call us at 888-storage if you'd like to discuss your experience in more detail.
This place should be called "Extra PAYCHECK" since you need one after ALL THE EFFIN' INCREASES PER MONTH THIS COMPANY MAKES! Do NOT go to them; there are plenty others around that don't treat their customers like garbage! I had to submit a star or not post--but the REAL review is NEGATIVE NEGATIVE stars....
Business response:
Hello Susana - Thank you for sharing your experience with the Winchester Road location of Extra Space Storage. If you would like to discuss this further please call us at 888-storage!
After only 3 months of having them they rose the rent by $80 due to " the unit being worth that much due to market value". Mind you a little up the road the same unit is going for $100 less. I was paying over $300 for a 8X10 unit. This is ridiculous! I've had other storages in the past and rent was never increased until the year renewal. Don't use this business!
Business response:
Jessica, thanks for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. We'd be more than happy to speak with you about this and review your rental rate. Please give us a call at 888-storage.
The facility is clean and secure but the management is like dealing with a spoiled child in the Checkout line.
I came in to pay my storage fees. Older lady at desk was just very rude from the moment I walked in. Just kept making mad faces at me every time I asked her a question. Made me feel as if I was bothering her. This place is far. There's hidden fees, I don't not recommend. I tried several times to make my payment over the phone and they never answer the phone. There's other storage places out there with much friendlier service I went in on 1-30-2020 at 230pm. I was 2 months behind and came in to bring my account up to date O... read more
Business response:
Hi Glen, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Feedback like yours is important to our goal of customer satisfaction and we'd like the opportunity to talk with you more about your experience. Feel free to give us a call at 888-786-7243 so that we can better assist you.
I have had the worst experience with this place. Can't get the manager Shane to call me back. Some how my card got removed from there computer so we fell behind on the rental then they add a 85.00 lien fee for auction on our unit and late fees. Takes to the district manager Zac today and he helped me with absolutely nothing. Have called them three days in a row to talk to manager and didn't get a call back till today. Customer service is horrible. Unacceptable for a business. Then they have a new girl cal me that has bee... read more
Business response:
Corey, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 895 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.