Extra Space Storage

John M 

on BBB

3 years ago

**** Johnson Ferry Marietta GA. The cleanest, smoothest run storage operation I have seen in over 25 years. 

Marisa C 

on BBB

a week ago

Due to circumstances beyond my control, I had to move without a new address. I got rid of half my belongings, furniture, etc. and placed the rest in a 10X10 storage unit at what was then called Life Storage, now Extra Space Storage. This was in January of 2023. I'm sure I had an intro rate but it has continuously increased. Only once in 3 years did I get a notice of a pending increase. A couple of times prior I was able to negotiate a more reasonable rate, but one point it was up to $250/monthly. Now I have been paying $200 ... read more

Jules R 

on BBB

a week ago

I was at my storage spaces yesterday and i was dealing with my moms health issues but the mgr accused me of having been in the facility for over 8hours and stealth camping. I was there for 1.5-2hrs. The mgr threatened to cancel my contract and have me trespassed. In addition for some reason its impossible to tell why but one of the 4 units are a month ahead and it still says I owe money but the office said I was up to date. The 1.2k per month for over a year should have provided more flexibility to work with my stuff longer ... read more

Dan R 

on BBB

a week ago

What a scam. My rate nearly doubled after just 4 months. The website said web rate and inferred that was going to be my monthly rate. No asterisk or limited promo offer label during the sign up process. The *** does say rates will be adjusted from time to time. But nearly doubling the rate after 4 months is ridiculous. I called the customer service and was lectured about market costs with zero empathy and no help. On top of that I was called by the local staff a few weeks ago and crudely interrogated about one of their carts... read more

Donny B 

on BBB

a week ago

This place a scam! They start you out at a low rate and then they raise it continuously. I started out at $50 then 70 then 90 and past 4 months $130 all within a year. I will be moving out asap 

Darren H. 

on BBB

2 weeks ago

I am renting out a 10 x 10 space and with taxes I paid $99.50 for 3 months. On the 4th month my monthly amount went up to $188.00 with a bill for the following month to be the same amount. When I called to complain, I was told that the contract states the amount can go up because of their current occupancy my rate will go up. When I asked why double, I was told it was a mistake and that the next months bill will only be $129.00. I then asked that I should get some sort of credit for being double billed and was told that beca... read more

Janíne L. 

on BBB

a month ago

I am submitting this complaint against Extra Space Storage at ************************************** to document my experience for other ************ a customer of over two years, my monthly rate increased from $78 to $147 and then to $247more than triple my original rate. When I attempted to negotiate, I was offered $220, still significantly higher than comparable units in the ******* 2025, when I contacted the facility about rate options, the manager, *******, stated I had previously spoken with a staff member named ******... read more

Jennaye R 

on BBB

a month ago

They have been nowen for calling My husband at work and almost getting him fired 

Autumn B 

on BBB

a month ago

Price doubled after only 3 months. Regardless of if it is a typical storage company scheme, it doesnt make it right. Nowhere else can a company double their rate after 3 months and not catch flak for it.