Extra Space Storage

Tziporah E 

on BBB

2 months ago

My storage unit was broken into and robbed, and despite multiple attempts, I have yet to receive a response from any district manager. I was also informed that there is no surveillance footage available during the time of the incident—an unacceptable lapse in basic security. This reflects gross negligence and a clear failure in the company’s duty to protect its customers and their property. I expect accountability and immediate action to address this serious issue. 

Aria C 

on BBB

2 months ago

I reserved a storage unit at ************************************ that had a wide entrance way in a building that was supposed to have a functioning freight elevator. When I arrived, they said the unit I reserved was no longer available, and moved me to a unit with a narrow entrance way at the end of the building. The freight elevator was broken indefinitely, and the manager and assistant manager said that fixing it was going to be a big problem. Because all the people moving in and out of their units needed to share one sma... read more

Calvin P 

on BBB

2 months ago

This is a terrible facility do not rent a unit here unless you want random rent increases and damaged items with no resolution. Ive been renting here for about 8 months and Ive had 4 rent increases for no reason other than I had my items there too long. When you ask to speak to management they tell you they dont have a number you can speak to anyone one. This place tries to get every dollar out of you and then try to add extra fees on top of that. FIND SOMEONE WHERE ELSE. 

William S 

on BBB

2 months ago

The building is not temperature controlled, which is bad for the top floor (3rd floor) where temperatures in the summer can exceed ************************************************* this heat.Rental rates go up at alarming rates. Rate went from $110 (intro rate 2 months) to $136 to $149 to $179 to $259 to $179 (after I called) to $207 to now $277. 

Melissa W. 

on BBB

2 months ago

I made my first payment but things were going downhill since then. I was unemployed and had to get car repairs. So the price ballooned to $849 since April and I couldnt afford it. I did however sent messages and called saying I was going to make a payment but they sold off the items in my unit without telling me. I was told by the manager ***** that my items were sold yesterday and they could no longer take payment. **************** told me something different. 

Grace K 

on BBB

2 months ago

I am 56 years old but have a great employment background with a honors degree. I worked for Public storage a a manager winning employee bonus 9 times out of a 12 month period. I applied for a position with Extra Space Storage 3 times because they are ALWAYS hiring - I never even received an interview! They refuse to tell me why. I hope to file a discrimination charge against this company. SO UNFAIR. 

Violeta B 

on BBB

2 months ago

On 3/5/2025 I noticed mouse droppings in my unit and brought it up to the Manager who was extremely helpful in assisting me. Unfortunately I lost many valuable items as there was a pest infestation in my unit. Dealing with the claims department has been exhausting so much so I have an attorney involved. We are now in July and the claims department has asked me not once, not twice but a total of 10 times to provide pictures of the same items. Obviously after my attorney reviewed all emails that went to the claims adjuster and... read more

Gavita J 

on BBB

3 months ago

This place is the worst to deal with!!! They had a pipe leak and didnt bother to call me to let me know for over two weeks!! All my belongings were ruined with mold and soaking wet. I went to bring some items and saw the mess and was horrified. Absolutely disgusting with the service. 

Melissa H 

on BBB

3 months ago

If I could give 0 stars I would. DO NOT use this facility. Our unit was broken into and we found out that there have been at least 2 strings of robberies with multiple units broken into. At least one set of robberies was likely an inside job. No notification of any kind was sent to us with either set of robberies. No cameras monitor the hallways inside the building and there are gaps between the units (the walls do not go to the ceiling) so that others can access your unit. This facility offered no compensation for our loss ... read more