Extra Space Storage

Frank R 

on BBB

4 months ago

Do Not Rent from Extra Space Storage Warning, Extra Space Storage Had Increased my agreed Storage Fee by $100 in 6 Months. They did another increase of $100, 5 months later raising my storage rent by $200 without any Notice. They tried to claim that they had my old address but I know they had my New Address because when I make my payments My New address is always asked for during payment. I've have Never been Late and have always paid in Full and on Time. Do Not Rent from Extra Space Storage. Save yourself the Headache. 

Beth M 

on BBB

4 months ago

**********-COLUMIA SC Moved out and canceled contract in the office on April 18th. Storage place used 4/27 date only so they did not have to refund money. Not in their contract and promises made when started Very poor business 

Jennifer J 

on BBB

4 months ago

This is by far the worst place to storage your things at.. with that being said tho you don't have many options for a storage companyThey will say you owe extra unit rent when you don't and charge you extra so they can keep your things you cannot talk to a manager because they do not answer the phone they left a lock on my unit for 3 weeks after I had made my partner up to date so I wasn't allowed in my unit for my property because they claim they had nobody to go take the lock off I should have revived a month for free a fa... read more

Jenna T 

on BBB

4 months ago

This business should be prosecuted for illegal price increases while claiming to have sent a month's notice by snail mail but I did not receive the letter and I was on the lookout since this the second time they did this. I signed up for $85 a month and over the course of a year they increased rent without notice to $194. 

Tonya S. 

on BBB

4 months ago

Camper was stolen. Employee refused to give supervisors name and number. Did not want to help in any way. Said they didnt even know how to download security video and unsure if it even works. 

Cedric G 

on BBB

4 months ago

Extra Space increased my monthly unit fee by 94%. Failed to properly inform me and simply charged my card. Upon phoning for clarity. I was informed that a single postcard was sent by U.S. Mail and that they actually were doing me a favor by not increasing it 200% based on what they could actually get for the unit during the current market. They failed to adequately explain that month to month meant that they could adjust my rental fee whenever they wanted. As well as, feel the need to insure we know about the fee change prio... read more

Carolyn E. 

on BBB

4 months ago

Do not trust this storage facility with your belongings. Our boat was stored here for over a year and was stolen from the facility and never found. We filed a police report and went through the process. Extra Space Storage was not able to find the video of the boat being towed away by someone else and off the property, which is very concerning. The police department even stated that this particular storage facility has theft issues and their gates are constantly left open. Its extremely frustrating when you pay a company to ... read more

Lisa P 

on BBB

5 months ago

Please read full review on *********** Word limit on here 1. My unit was burgarlized and all my valuables were stolen such as: Electronics, clothing, used and new makeup, perfumes, shoes, old cell phone 2. Due to hardship yes I was late and my unit was almost auctioned off but I made ALL the payments and late fees necessary to stop it. Their policy states that employees are not allowed to step in and only allowed to open and take photos from the outside. They cut off my lock and replaced it with their own lock that only they... read more

Max W 

on BBB

5 months ago

Very new facility. Clean, well maintained. After 4 months they provided me a notice they were DOUBLING MY RENTAL FEES. Thats right, doubling. From $112 to $224. When I called and asked they said the rate was adjusted and there was nothing they could doVery predatory business practice. Absolutely despicable.