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Extra Space Storage
- Self Storage
- Sacramento, CA
About this business
Location details
8051 E Stockton Blvd, Sacramento, CA, 95823, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This was the absolute worst experience ever, total bait and switch I started off paying $55.00 for a 5X10 unit which was great after 6 months they tried to double it and my card was on auto pay so they charged my card without authorization I called and complained and they said the best they could do was $70 I Hesitantly agreed because all my stuff was already there then after a year of paying $70.00 They slapped me with $133 charge for that little 5x10 unit I was paying $55 for originally so I loaded my truck up and got all ... read more
By Kevin Walker This is the worst place to rent a storage unit. Most of my belonings are ruined because of mice. Not just one or two but I have trapped probably over 50 mice in my unit. Its disgusting. You can get a climate control unit at Public Storage for half the price I was paying for outside unit at Extra Space. Never again. If I could choose no star I would.
Business response:
Hi Ken, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Your feedback will be reviewed internally so we can work to potentially earn your business in the future. Don't hesitate to give us a call at 888-STORAGE if there is anything we can do to turn your experience around.
After moving everything in for 6 days i have just been told i have to clean footprints off of the parking lot in front of my unit every time i am here or will be evicted. I asked for a refund and was refused. That's $250 i just got ripped off for not to mention the $400 to $500 i spent on transportation moving in. Staff, by name of Keia, was extremely rude and disrespectful throughout the entire horrible experience. After over 30 years of renting storage units this is the worst. Nobody should rent here. Not to mention, "No B... read more
Business response:
Rick, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. If there is anything we can do to improve your experience, please give us a call at 888-storage.
I rented a storage unit with them for at least 5 - 6 years. I did not remember that you would have to contact them before you move out because the bill is prorated. The money was paid on the 13th; I moved out on the 16th. They state they have no way to refund once it paid. All stores refund; not a very good excuse. $140 for 3 days. Store somewhere else where they give refunds.
Business response:
Hi C S, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
This is not the place to rent a storage unit. They charged me and over charged for a month I did not use just because I didn't give a ten day notice. I tried to speak to the manager and she was really rude to me. Then when I cleaned out my unit. my unit had rat shit and chewed on some of my important stuff I had in my unit. This place treated me with disrespect and I will never in my life ever rent from this place again. Do not rent from this place u will regret it. U been warned.
Place good, service poor no sympathy for customers very greedy especially name Sara piss off & make it sure your info up to date because human mistake we forget things but that attitude no where to go even how go explain she is bs that my opinion im glad need to move on.
I rented a unit at the E. Stockton facility and that evening while putting my stuff inside, my car battery died after leaving lights on to see inside storage unit. It was after hours (8pm) which the gate locks at 10pm. I needed to ask if my roadside assistance came (AAA & Progressive) would they be able to get in/out if after 10pm. I tried to reach someone at the afterhours number 5x but no one answered. Thought great managers/security on site as her husband came out of office, I tried to ask my question and he stated he h... read more
Business response:
Theresa, we are sorry to hear about this. Customer service is one of our top priorities. We will pass your feedback along to our team, so this can be addressed and improvements can be made.
Before I begin, note that I've been a continuous customer for 5 years. The units are clean, security is good (even do lock checks in AM). Cons: And these aren't rants. Hopefully marketing and their CEO Spencer Kirk reads reviews. MAJOR CON: Note, I am newly disabled and going through a nasty "divorce". I've been a loyal customer for years. Everything points to my continued loyalty. I'm being forced out of my current living accommodations and have A LOT to move into my unit. Moving MORE into my unit should, and does... read more
Had a storage unit in West Sac. I made the mistake of missing my December 12 payment. On January 15 I called to make a double payment and assumed I would have a $15 late fee, which I did. Not only did they charge the late fee, which I do not dispute, they added an $85 lien fee. Mind you I was 33 days late. I did not even receive a late notice in the mail. Yes, it was my fault but when I called to pay I was treated so rudely. They would not work with me at all. The manager was so rude and threatened to sell my stuff. ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,074 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.