Extra Space Storage

Teacher E. 

on Yelp

a year ago

The manager at the Burlingame extra space storage office is rude. he calls my house does not listen to me, proceeds to talk over me, and then says to me have a nice day and hangs up on me. Then he starts sending me text messages as I'm looking for the corporate phone number and address to file a complaint. I respond to his text and let him know and no one certain terms that I would never read what you have to say when you already hung up on me and that I am learning customer service of your ill conduct. Well, I'm on the phon... read more

Erica P. 

on Yelp

a year ago

1280 Rollins Rd manager is a rude thief. My paid move out date is October 29, 2024. I have moved and cleaned unit but I am 2 weeks early. So the unit is mine until October 28th. I am moving and need it. Instead of honoring the lease agreement or giving me a partial refund the rude manager calls me yelling at me and has closed the unit with no care to the paid move out date. He is an awful greedy rude man. 

Tara P. 

on Yelp

7 years ago

BUYER BEWARE! After 4 months, Extra Space Storage raised our monthly payment by 49%. (That's not a typo.) We made two appeals to the District Mgr for a more reasonable increase and were declined both times. The facility is clean and tidy, and Mike and Sandra in the front office are professional, but that can't make up for the insane increase and the very real concern that Extra Space could do it again . . . At any time. We are taking our business elsewhere. 

Michael N. 

on Yelp

9 years ago

Avoid using them. They use bait and switch. The initial advertised rate is competitive, but they did not tell me that on the fifth month they would increase the rent by 40%. I guess they figure that we will be locked in and won't be able to move to another facility. Also, I had to go over the registration twice because of the incompetence of the people running the facility, and even though I had declined insurance, having a generous umbrella policy, they still charge me for it. Be careful. The place is clean and well... read more

Sonia O. 

on Yelp

10 years ago

If i could give this business 0 STAR review i would. After 6 months been here they raise the rent of the unit. I called their main office and complain so they told me that a district manager will call me in about 48-72 hours. I received a call until a week later from the district manager telling me that we could get the unit for the same price one more month but that was it. So 2 weeks later we went to the office letting them know that we were going to move and I asked for a prorated fee the guy said no. So the next day I ca... read more

Emily C. 

on Yelp

11 years ago

I had a large 10x10 unit here for quite some time. All of my belongings that I had stored here now smell like cat urine. I don't have a cat. My guess is that they fumigated the place due to rats or pests of some kind. Without proper ventilation you can see how toxic fumigation could penetrate and leave a lasting stench. Their rates are really high too. I moved to Marin and found a storage facility that is climate controlled (ventilation!), on the 1st floor and I pay half of what I was paying here! 

Regina B. 

on Yelp

11 years ago

As a current customer of Extra Space Storage in Burlingame who has decided enough is enough. I want to advise future customers who may be looking to use this facility of the frequency of unit rate increases. I have been a customer since February of 2012 and since that time I have received 4 rent increases! the first one comes only 3 months after you sign your lease and the 2nd one comes 6 months later. When the 2nd increase came in 2013 I moved to a smaller unit. Since moving I again got 2 increases. 1st 3 months later a... read more

Wash L. 

on Yelp

13 years ago

This used to be Central Self Storage until Extra Space Storage (a Utah based "real estate investment trust that owns or operates 634 self-storage properties in 32 states") purchased it last year. I liked renting units here (despite building limitations) under the previous ownership, and stayed on as a renter for several months after the sale, but would never rent or recommend renting from Extra Space again. Here's why: 1. My access code would randomly stop working (always after hours, of course), and the staff could never... read more

William F. 

on Yelp

14 years ago

This location is under new ownership. Prior owners were Central Self Storage. Such a business seems fairly straight forward but the new owners haven't provided good service. The transition of ownership has been poor and communication extremely lacking. Locating the new phone number alone was a challenge. Then after getting the new number, it was normal to talk to an answering machine every time I called.