Extra Space Storage

Tycee B. 

on Yelp

10 years ago

This is a great location I have been renting here now about 8 year clean and safe great employees and excellent manager Mr Milbrodt always help when need assistance with my storage and taking my phone payment keep up with the good work. Thank you from Mr & Mrs Bishop 

Sondra B. 

on Yelp

10 years ago

Hello - This is the first time needing the Extra Space Storage (ESS)services in California - Wow! The experience has truly been a positive one. ESS really chose a team of qualified & efficient and cordial workers. However - U LEAD BY EXAMPLE - TROY IS TOO MUCH - HE IS A GREAT LEADER!!!! Sondra E. Blue 

Crystal M. 

on Yelp

12 years ago

Pros: This facility has been clean on the days that I have visited. The staff has been friendly and helpful when I have approached them.Security seem to be good so far. Codes are required to enter, depart and use the elevator if you are on an upper level. AAA discount available. Cons:There has been a shortage of hand trucks on occasion when I required them. They increased my storage fee after only 4 months and I was not advised of it when signing my contract. I choose this location because it was NOT expensive, it would hav... read more

Phillip P. 

on Yelp

a year ago

Just left this facility feeling very unsafe and upset. Tracy and Karen were rude and unprofessional. Staff didnt seem interested in answering any questions, addressing where to park, or taking any care of the facility. Homeless everywhere seeming to be entering the facility and testing doors. Best to do business someplace else. 

Vontavia H. 

on Yelp

4 years ago

Staff is very rude! They rarely answer the phone and when they actually do answer the phone, they are very unprofessional! The person who answered the phone told me that he was on his lunch break and then he said a bunch of other stuff that I could not understand because he was far away from the phone possibly had me on speaker, and when I told him I cannot hear him he hung up on me. When I called back he once again told me that he was on his lunch break and I had to call back within 15 to 20 minutes. No apology or anything,... read more

Guy Wesley G. 

on Yelp

7 years ago

The facility is well lit, the staff is friendly and the building is very clean. That's the good news. The bad news is they raise the monthy rates on a regular basis. If you complain about this their standard answer is, "We're sorry but there's nothing we can do about this because it's company policy." They don't expect anyone to stay past a couple of months and this is supposedly justification for constant rent increases. I got my 15'×10' unit in June 2017 for $170. In August 2017 the rent went up to $195. And July of 2018 i... read more

Rosey H. 

on Yelp

8 years ago

Buyer/Renter Beware... Don't do it - it's is a scamming trap. It is known as the old "bait and switch" where they can get you in by offering a cheap price, then jack the rent-up with hopes that you can't afford to pay. They then can either auction off all your stored belongings or perform a hostile burglary. BEWARE!!! - Google Read the reviews. - Do your homework when it comes to the Extra Space. - STRONGLY encourage anyone who is considering Extra Space for their storage needs to reconsider, and - find a company th... read more

Maria A. 

on Yelp

8 years ago

Upon signing up they don't tell you about the increase rate, however, within 6 months my monthly increase from $120 to $136! I called to complain and was told it was company policy and nothing can be done, that they don't expect their clients to be there over a year, only about 2-months the most. Really? Definitely, they do not care customer loyalty. Looking at other storage units 

Bodie L. 

on Yelp

9 years ago

Wow. Big time bait and switch. I signed up for a 10 x 5 unit at $59/month, and upon asking, was assured that the rates would not go up very often or by very much. I was going to look at my records for specifics, but rather than take the time, here's the big picture: Over three years of increases an average of eight months, $59 became $95. Every time it went up I called to complain and was told it was company policy and there was nothing to be done about it. I finally moved my stuff out yesterday.